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All reviewswindsor barpublic roomsthe ground floormajestic cafepedestrian streetclassic hotelbolhao metro stationrua de santa catarinacentral locationmain shoppingmini barstandard roomthe riverlovely hotelrooms are smallroof terracecommon areas
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112 - 117 of 1,551 reviews
Reviewed 9 April 2017

Great location, excellent breakfast and dinner. Luxurious dinning room, bar and resting and reading area. Very kind and helpful staff.
Room was a bit noisy due to heating system and unfortunately we got a connecting room and we could hear everything from the next room.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
1  Thank GabriellaN10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2017

The best about this hotel? Location and the history. The common parts of hotel, restaurant, receptionist...you can feel like in other century. We arrived early morning and receptionist was very nice and gave us the key, We got upgraded room, with small living room and with balcony. It was very vibrant during day, but evening it was quiet and we got good sleep. The bathrooms would need some refurbish but it is okay for 3 stars hotel. Breakfast variety was sufficient, served in beautiful room. this place has potential and is perfect for people who want to be in the middle of everything (metro very close, as well as Bento station and main bus station..

  • Stayed: March 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017

We stayed for 3 nights in March at a very reasonable price. The hotel is on a busy shopping street and could be easily missed if you are arriving on foot. On entering the hotel you can appreciate its grandeur and all the ground floor is beautiful and well maintained. The Windsor bar is lovely for an evening drink. The breakfast buffet was excellent, many types of bread rolls, pastries, scones, fruit, cereal and yogurts available along with a choice of three hot dishes, usually scrambled eggs, bacon and baked beans, something for everyone and all self service.
On leaving the grandeur of the downstairs however it all changes... Brown, who would choose brown? Carpets and walls.. Not the best look. Absolutely nothing wrong with the rooms we stayed in, perfectly sized, free safe and a mini bar if you with to use it. My only complaint for the accommodation was the dreadful shower, you had to stand right underneath it clutching the wall to use it, most uncomfortable and should be updated.
They have a terrace up on the third floor which is a must if you are a smoker, because the minute you get a cigarette out on the street you get pestered by people. On the roof its just the seagulls..
Staff were generally very friendly. We did manage to upset one in the Restaurant not on purpose. we had requested times for evening meals and were told 7.30 to 10pm. we entered the restaurant at just after 9pm and the staff did not look happy. We were the only customers and ordered a main course, when it arrived we were asked what we wanted for dessert as the kitchen closes at 10. Umm not great customer service as they wanted to get home. The room service is available until 10pm so what do they do if an order comes in at 21.55? Anyhow food was very good and another nice bottle of wine was consumed and all at a very good price for a hotel restaurant. My only advice would be to go earlier!
So all in, a good stay, good location and pretty good food so I would recommend this hotel to others.

  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank HelenS2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2017

As others have said, this hotel is in a great location and the public rooms are beautiful. However, once you go upstairs all the grand, traditional character disappears and it's all a bit bland and brown and functional. We got a very good price, and knew the room would be small, but the first one we were given also had a view of a graffiti-covered wall and a slight smell of drains. We complained and the helpful staff quickly moved us to another room, also smallish and with scaffolding outside the window, but clean and comfortable and with a street view (beyond the scaffolding!). Wifi in the room was poor.

Breakfast was average and could have been improved with a few extras (e.g. muesli, a fruit bowl)

Staff were pleasant and helpful, particularly the woman on reception and the man with a perfect English accent who took us to our new room.

All in all, this was almost a four out of five rating, but not quite.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ALISON W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2017

Located uphill not far from the railway station in a busy shopping area close to Cafe Majestic. Grande Hotel Porto is tucked between shops with a small entrance hardly noticeable. Reception is spacious with pleasant staff. Once you move beyond reception on the ground floor of this hotel it is like entering another era, Grandeur of a time past- "The 30 jet set". I hope it is stays like this it adds to the interest of the hotel.
From the reception area is a grand sweeping staircase to the floors above. Here you enter a rather boring corridor bland but spacious. Our room was on this floor. The character had disappeared - the modern effect was dull/boring our bedroom was ok and the bathroom was fine - a little imagination and up grade would work wonders.
We did like this hotel. The breakfast was good the staff and position were great and we found it quiet. We would happily return

  • Stayed: February 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank screennamechalky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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