When I check-in I asked twice to be placed in a quiet room. What did they do? They put me on the fourth floor beside the outdoor bar that played loud music to 1:00 A.M. The music was so loud ( up to my room on the fourth floor ) that it was as loud as the t.v. I have had to go down for the last three nights and ask them to turn it down. The next night it got louder.
The hotel has problems with their air conditioning. It is set only to heat or cool based on the season. Mine was set for the winter-the repairman came and set it to cool but informed me that the thermostat would not work. He said "if you get too cool just turn it off for awhile." How's that for customer service?
Today, I asked for a taxi for the airport and was informed by the two desk clerks that they were across the street and I should drag my bags across the busy street to find a ride. How's that for customer service?
The breakfast ( free but you paid for when you booked the hotel ) is average but if you are into eating large you can stuff yourself at the buffet.
The bed is hard and the water is hot. If you can get by the lack of customer service at this hotel, you may enjoy being here. I will not stay here again even if it was free.
- Official Description (provided by the hotel):
- A four star hotel with a special character.The HF Fénix Porto is the smart choice for those seeking a hotel that not only makes you feel comfortable, it makes you feel special.If you choose the Motion rooms located in the top floors, you will benefit from an exclusive decoration and furniture that will turn your stay into a privileged moment.And if you choose these rooms, you will also have access to the Business Centre room, a space equipped to support those travelling in business. If you’re travelling in leisure, Family rooms equipped with bunk beds are also available. Whether for business or leisure, you'll have free Wi-Fi Internet available throughout the hotel.The location of the HF Fénix Porto is unmatchable. Just a few minutes away, you can find the Serralves Foundation and Oporto's downtown. And a few steps away are Casa da Música, Pavilhão Rosa Mota and its surrounding gardens. In the evening and in the surrounding streets you can find excellent restaurant offers and an exciting night life. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda and TripOnline SA so you can book your HF Fenix Porto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hf Fenix Porto Hotel Porto
- Hf Fenix Hotel Porto
- Porto Hf Fenix Hotel