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All reviewstrain stationthe grand placetriple roomstar hotelrooms are smallcity centreconvenient locationluggage
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2 - 7 of 478 reviews
Reviewed 24 July 2018 via mobile

We stayed at Hotel des Colonies for three days during our trip to Brussels.
If you are the kind of traveller who truly likes to explore the place he/she goes to and not spend a huge amount on accommodation, this is a good place for you.
The location is perfect for those who like to walk or take public transport. The metro is about 100-150m from the hotel. The hotel is at a walking distance (we like walking) or one to two metro stations away from the Grand Place. In fact, we did not have to take a cab throughout our stay in Brussels, not even to/from the railway station. There are a lot of big and expensive hotels in the nearby area. This is a pocket-friendly option. There are a number of food outlets in the neighbourhood.
The service is quite nice. The staff is helpful. Breakfast is European.

One con for people used to modern hotels is that the construction is old. The hotel has been around since 1906 (read it somewhere while we were there.)The rooms are small. The bathing area is tiny. It was ok for me and my husband but it could be an issue for claustrophobic people. The lift is old fashioned. Our room didn’t have a charging point, so we used the TV plug point to charge our phones.

None of these little issues bothered us. We had a great stay at Hotel des Colonies. We couldn’t have asked for a better location at the price we paid. It was worth it!

Stayed: August 2017, travelled as a couple
Thank Manitasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2018 via mobile

The location is great and the staff is nice but the room are so terrible!! So old, not well maintained, the bathroom is smelly and old,
the toilet are not flashing welland no aircoair-conditi!! The window cant stay open because of the noise from the street.
Not recommend!!!

Stayed: July 2018, travelled as a couple
Thank Tamar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Responsable relations clients at Hotel des Colonies, responded to this reviewResponded 19 July 2018

Dear Tamar,

With great attention we have read your comment and we thank you for having taken the time to share your impressions with us.

Air conditioning is not mentioned in our equipment, Hotel des Colonies does not really meet the standards of modernity because it is a listed building. We regret that it did not meet your expectation and take a note of your remarks.

Please accept our sincere apologies for the inconveniences encountered during your stay. We understand your dissatisfaction.

Thanks in advance.

Best regards,
Mey Ly U. on behalf of The Hotel des Colonies' Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018 via mobile

The moment you step in to this hotel you feel yourself in World War 2 times. Many artefacts, furniture, decor remained here unchanged. Even elevator is within the same style. Very friendly staff and great service. Very reach and tasty breakfast. Large rooms with enormous ceiling. Nice beds, French balconies. Central location, convenient for exploring the city.

Stayed: November 2017, travelled on business
Thank Narekjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Responsable relations clients at Hotel des Colonies, responded to this reviewResponded 9 July 2018

Dear Narekjan,

We thank you very much for having shared your experience concerning your recent stay at The Hotel des Colonies.

We are happy to read that you have appreciated it and we are particularly touched by your comments on our professionalism, the kindness of our team, the equipment as well as the breakfast buffet and especially the authentic design of our historical building from the 20th century!

Be sure that we will forward your feedback to our team.

We hope to have the chance to welcome you at our hotel again in the near future!

Best regards,
Mey Ly U. on behalf of The Hotel des Colonies Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile

This hotel is the worst I have ever stayed in. The service was poor at reception, surly staff. The rooms are worse than prison cells, very basic and not clean. I have displayed photos to show evidence. The pillows are the size of cushions and the towels are thread bare. The carpet is patterned basic office carpet, the bathroom is like a scene from psycho and the toiletries consisted of a very small bar of soap and shower cap! How this is 3 star is beyond me!
The only thing it has going for it is it’s location but avoid like the plague!

Stayed: June 2018, travelled as a couple
Thank scrappy485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Assistant at Hotel des Colonies, responded to this reviewResponded 14 June 2018

Dear scrappy485,

Thank you for having taken the time to share your experience after your stay in Brussels.

You have kept mixed feelings about your stay in our facilities and underline certain deficiencies in the services that you enjoyed. Please accept our sincere apologies for the inconvenience.

The whole team follows with great interest the comments on this website in order to improve continuously the quality of our services.

Be sure that your feedback will be addressed to the concerned department.

We hope to regain your confidence and to welcome you again at the Colonies.

Best regards,
Anais P. on behalf of The Colonies hotel’s Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

The hotel has very convinientt location, it has nice loby and breakfast area, dissant breakfast. The rooms are small, but this is to be expected for Brussels.
It is a good value for a short business stay.

  • Stayed: January 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank BiljanaSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Assistant at Hotel des Colonies, responded to this reviewResponded 1 June 2018

Dear BiljanaSt,

It’s such a pleasure to hear that your last stay at the Colonies hotel was to your entire satisfaction.

We will share your compliments with our collaborators who are working to make your stay as pleasant as possible.

We hope that the Colonies will stay your preferred location for future visits in Brussels.

Best regards,
Anais P. on behalf of The hotel’s Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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