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New Hotel
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Reviews (1,623)
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All reviewsart loungeblackout shadessyntagma squarestudio roominteresting designgreat hotelprevious hotelshower doorrooftop barwalking distanceboutique hotelour honeymoonperfect locationstreet noisetop floorbreakfast was deliciousloved this hotel
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Reviewed 5 weeks ago

Great position, Clean rooms & incredibly helpful, efficient & friendly staff. From the moment we entered the hotel the staff gave us an incredibly friendly welcome accompanied throughout our stay with a level of efficiency on par with top hotels worldwide & would happily make it my choice for a return visit!
Ken G 211

Room Tip: The position of the hotel means that occasional traffic noise may not suit a quiet get away for some but after all it is Athens!
  • Stayed: April 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank kennethgarside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YesHotels, Public Relations Manager at New Hotel, responded to this reviewResponded 4 weeks ago

Dear kennethgarside,

Thank you so much for taking the time to share your kind an appreciative review as well as recommending New Hotel on Tripadvisor. It gives us great pleasure to know that you enjoyed our strategic location, design and hospitality. We are so thrilled that you enjoyed your recent stay with us and left the hotel full of lovely memories. We will share your kind words with the rest of our team and we will be happy to accommodate you again in the near future!

Happy Travels
Natasa Papaefstathiou
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Great location, clean and very nice, spacious rooms. The staff were excellent and the food in the restaurant very good. Security in this hotel was better than others and the location was close to the Plaka district which meant as a solo traveler I felt safer here.

Stayed: April 2018, travelled on business
Thank Amie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YesHotels, Public Relations Manager at New Hotel, responded to this reviewResponded 4 weeks ago

Dear Amie G,
Thank you so much for taking the time to share with us your kind and appreciative review. Our aim is to offer comfort and hospitality to our valuable guests and we are happy that we passed on this warm safe feeling. It gives us great pleasure to know that you enjoyed our location, hospitality, as well as our restaurants. We are delighted that you enjoyed your recent stay with us and left the hotel full of lovely memories. On behalf of our team we thank you and it will be our pleasure to welcome you back on your next visit in Athens.
Best Regards
Natasa Papaefstathiou
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

New Hotel in Athens is located at an awesome spot: right next to Syntagma Square and in walking distance to Acropolis Hill it's perfect for a city exploration vacation.
The design and various furniture elements are also quite something and make for interesting eyecatcher at first sight. Unfortunately, there is nothing much else that would make this hotel a good or even outstanding recommendation:
The rooms are ok and offer everything you need and would expect. However, there were long, dark hairs on the bathroom floor when we moved in. The intense goldplating in our room seemed a bit over the top but fit the overall design concept.
Breakfast is fairly average at best. The fruits on offer had already turned brown. Some days even the bread seemed old/from the day before. But what absolutely killed it: for a second cappuccino the ridiculously high amount of 5,90 is charged additionally to the breakfast rate.
The rooftop venue/terrace was nice and offered a stunning view over the city of Athens. However, it was practically unusable as the tables were permanently set for dinner and there is no other dedicated area to just hang out and chill.
The business centre in the basement featured a broken mouse and keyboard which at least was taken care of swiftly.

Generally, I can recommend this hotel for a short city stay but you had better not expect anything outstanding.

Stayed: April 2018, travelled with friends
Thank Tirell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YesHotels, Public Relations Manager at New Hotel, responded to this reviewResponded 16 April 2018

Dear Tirell,
Thank you for taking the time to share with us your kind and detailed review. We are glad that you enjoyed our strategic location, design and hospitality. Our management team considers breakfast time as one of the most valuable and important moments of our guests satisfaction hence our freshly baked bakery, our wide range of buffet choices and our a la minute variety of eggs and assortments. Allow us to mention that you can enjoy unlimited consumption of filtered coffee free of charge. For any other kind of coffee there is a charge after the first cup, which is a common practice in many hotels. Our rooftop Art Lounge restaurant is at your disposal to enjoy a variety of drinks, cocktails, bar finger food menu or choose from our all day menu card. Our guests can choose to relax and enjoy our outside terrace area or in our comfortable lounge space inside. Our aim is to offer comfort and hospitality to all our guests and make New Hotel a pleasant experience. On behalf of our team we thank you and we look forward to welcoming you back again soon.

Best Regards Natasa Papaefstathiou Public Relations

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Reviewed 13 April 2018

Great Hotel..Excellent location, staff and Comfort. Truly an outstanding boutique hotel. Restaurant is very good too and the rooftop dinner facility is outstanding as well. Location is superb...great area to walk around in city center..."old Athens"

  • Stayed: April 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Deigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YesHotels, Public Relations Manager at New Hotel, responded to this reviewResponded 16 April 2018

Dear Deigs,

On behalf of our team we thank you for your kind and appreciative comments. Our aim is to offer comfort and hospitality to our valuable guests and we are glad that we are able to pass on this warm feeling . We are happy that you had the opportunity to visit our rooftop restaurant New Art Lounge conveniently located at the 7th floor of our hotel with a panoramic view of the city of Athens as well as the Parthenon. Once again we thank you and we would love to have you as our guests again in the near future.

Happy Travels
Best Regards
Natasa Papaefstathiou Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

In terms of expectations, I think in terms of hardware it is really a solid 4 star hotel ( not so much a five, it is a refurbished older building after all with limited space and amenities). What sets it apart is the service, and how the staff go out of their way to help you. Pleasantly surprised to get early check in after a 14 hr flight from Asia, and late check out extension by an hour on the Easter holiday weekend.The doormen, Raphael and the other reception staff. Very clean hotel, with an ultra comfortable bed. Location is great, 5 min from Syntagma Station, and many very decent restaurants, and major tourist attractions within 5 - 10 min walk. Syntagma station feels generally safe even after 10 pm at night, when I took the metro 4 stops from Larissa station where the railway station is to go out to several destinations including meteora. After a nightmare handling scamming taxi Drivers outside the station, I decided to hop into the subway back to the hotel instead. I love their truffle fries, to me hands down the best that I’ve had. Breakfast is generally simple but quality is decent, but it does get a bit trite after 5 days straight. Small but very well maintained gym in the basement, good enough for me

Side note: I would highly recommend using welcome pickups (Google) to schedule your taxi rides to and from airport to avoid touts, and also from the Larissa station. It’s easy, fuss free and great service. 38 euro for airport transfer, min. Two hours ahead reservation online.

Small things, that can be improved though pretty easily :
- toiletries need to be fully replaced on daily basis , for example shower cap added once in my 5 night stay
- for a four or 5 star hotel, one does expect a fuller set of toiletries other than shower gel body lotion etc, how about toothbrush and tooth paste etc
- complimentary water only for one night, for a five night stay? I thought it would have been a daily thing
- in the 2/5 days the rooftop bar was closed for private events, so a bit of an inconvenience though meals can be eaten at the restaurant downstairs

In all highly recommended, couldn’t ask for better accommodation in Athens

Stayed: March 2018, travelled solo
Thank Jeanieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YesHotels, Public Relations Manager at New Hotel, responded to this reviewResponded 10 April 2018

Dear Jeanieee,

Thank you so much for sharing with us your appreciative and detailed review. We are glad that you enjoyed our strategic location, hospitality and services. We are so thrilled that you enjoyed your recent stay with us and left the hotel full of lovely memories. On behalf of our team we thank you and it will be our pleasure to welcome you back on your next visit in Athens.

Happy travels

Best Regards Natasa Papaefstathiou Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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