The location is the best, walking distance from the city centre, shops and restaurants. The breakfast had a variety of choices and they have chosen a pretty smart way to ensure that you won't be exposed to covid. All the staff were very kind and wearing the masks properly.
Negative incident: we observed that a usual guest without wearing a mask, requested to see the room before staying. The hotel gave him the key and he went upstairs to check the room. Finally he didn't like it so he chose another one. we didn't like the fact that during the covid period, someone could enter to a room (breathing and walking inside the room and maybe touching the interior). This incident gave us the impression of a room not being 100% sanitized.
We consider this incident as an isolated case, because overall he maintain a good impression and we will be back, if we visit heraklion again.