Great located hotel, very recently opened and super modern.
The Dom Boutique Hotel is within short walking distance to a good diversity of Restaurants, Bars and shops, so ideally for city trips to Heraklion.
The Hotel itself is very modern, very nice rooms and highly friendly and helpful staff. The breakfast is great and sufficient, with a great mix of local and international food.
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Such a good modern hotel at moderate price right in center, close to lots of good restaurants. Very attentive staff and very clean, strict COVID protocols and outstanding breakfast that can almost last you through the day even on a long hike. Beds very comfortable and WiFi very good. Restaurant recommendations were outstanding. Very quiet and good AC.
Just a minutes walk to the port or to old town.
Breakfast very good, wilth a lot of choice of everything, fruits, bread, croissants, desserts, drinks, etc.
Very cleaned, all people were very nice and room was very confortable.
Dear Anita C,
We would like to thank you for your good evaluation with the high rate you offered us.
The sense that our guests leave our hotel happy is the best motivation for us to keep trying our best. We hope to see you again in one of your next visits in Heraklion.
Sincerely,
DOM Boutique Hotel
Decent hotel great location clean rooms very friendly lady on reception. The rooms with the jacuzzi are very nice. I didn’t try the breakfast. Also they let you check out late if the have availability for free
Dear Nick,
Thank you for taking the time to write such a wonderful review that rewards us for our professionalism and passion for what we do. It’s very refreshing to see that our guests appreciate both the hotel location, cleaniless, as well as the service offer by our team, as we always focus on details that will make all the difference.
We would be happy to welcome you again in the near future
Warm regards,
DOM Boutique Hotel
I don't often leave reviews but I wanted to recognise how amazing and welcoming the team was. I travelled alone (first day in Crete after arriving late in the evening in Heraklion)
Yorgos at reception was so helpful - And helped me plan my whole week, giving me insider tips. I was working remote and he made sure I settled comfortably (even after check out) and had a place to work with AC, coffee, and lovely Greek mood!
Kostas at breakfast was also lovely and helpful.
The hotel in itself is modern and a great value for money. But I would recommend it particularly for its team. I travel a lot and always appreciate when the staff makes the stay extra special.
Dear Chloe,
Warm greetings from Heraklion in Crete!
We truly thank you for staying at DOM Boutique and for taking the time to share your comments with such impressive words. Our aim is always to create lasting memories and leave you with unforgettablemoments, therefore we are so delighted to read that your expectations have been fulfilled with our service and facilities.
We are very much looking forward to welcoming you back in one of your future trips!
Best regards,
DOM Boutique Hotel
I stayed here with my daughter overnight at Christmas. The decor is very good, and the check-in was a pleasant experience. The hotel reception smells amazing and the room was spotlessly clean. The wi-fi is not good enough to watch a Youtube video, however, at least it was free. I would have liked better coffee making facilities in my room and do not think that 1 capsule per person with no milk is acceptable. But for the special offer price I paid, I guess I couldn't expect more. The bedding was high quality, the shower was perfect as were the free toiletries. There is valet parking very close by, virtually next door. The location of the Dom is great. My only real complaint was when we asked for a taxi to take us to a local restaurant, the barman was quite off-hand. He laughed, made us feel very uncomfortable and said that the restaurant was within walking distance. We said we knew it was close by but wanted a cab and were prepared to pay a surcharge. It was past 1030pm at night, December, very cold, we were two women on our own and didn't know where the restaurant was. Plus, we were very late for our reservation. There was no way he was going to help us and he pointed vaguely in the direction of the restaurant. I do expect more from a boutique hotel of this caliber and this element of my stay was disappointing.
Dear Guest,
Thank you for choosing our hotel for your stay and for taking the time to share with us your feedback. It was really big pleasure for us to read that you found out our rooms comfortable, clean with nice design and that you enjoyed our central location. However, it was with concern to note that you were not fully satisfied with the service of some our staff members. We always strive to provide a warm and welcoming atmosphere for our guests and serve any help if needed so that they could leave with positives memories only. We apologize that we didn’t succeed this time. Once again thank you for sharing your thoughts with us and Booking.com community. We look forward to welcoming you again in the near future.
Kind regards,
DOM Boutique Hotel Team
