The hotel is greatly located, the rooms are very big and comfortable and the staff members were the most helpful team that I have ever seen in my life. Extra credit to both men on the front desk (among many others).
I had a dental urgency (wisdom teeth coming out and hurting a lot due to an infection) and they not only managed to help me find a dental clinic (on holiday date), a hospital instead (because all the clinics were closed), provide me with some ice and book me a cab to get there as soon as possible, all in less that 10 minutes.
Furthermore, once I left the hotel I forgot my bag in there (with my laptop and passport inside!!) and they happily and quickly send to me via a bus (so that a taxi would not charge me more than 300 euros to bring me the bag to the other side of the island - we could not wait as we urgently needed the passports-). They carefully prepared the bag with plastic film and included a warning sign (“fragil, please be extra careful”) and they not even let me given them a (MUCH deserved) tip!! So much respect for that work ethic, simple marvelous.
Besides all of the above (if this was not enough), the hotel had a very nice terrace where we had dinner and it was lovely.
If you ever go to Heraklion, definitively...The hotel is greatly located, the rooms are very big and comfortable and the staff members were the most helpful team that I have ever seen in my life. Extra credit to both men on the front desk (among many others).
I had a dental urgency (wisdom teeth coming out and hurting a lot due to an infection) and they not only managed to help me find a dental clinic (on holiday date), a hospital instead (because all the clinics were closed), provide me with some ice and book me a cab to get there as soon as possible, all in less that 10 minutes.
Furthermore, once I left the hotel I forgot my bag in there (with my laptop and passport inside!!) and they happily and quickly send to me via a bus (so that a taxi would not charge me more than 300 euros to bring me the bag to the other side of the island - we could not wait as we urgently needed the passports-). They carefully prepared the bag with plastic film and included a warning sign (“fragil, please be extra careful”) and they not even let me given them a (MUCH deserved) tip!! So much respect for that work ethic, simple marvelous.
Besides all of the above (if this was not enough), the hotel had a very nice terrace where we had dinner and it was lovely.
If you ever go to Heraklion, definitively Atrion Hotel will be a fantastic option!!More
Show less
