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Reviewed 28 October 2022

Arrived at 0130 in the morning. Meet at reception by i can assume the night porter who checked us in. Nice touch we were handed a bag with some water and food in due to lateness off the hour. He explained everything about the resort and where everything was on the site. Given room 1147 in the main building so not to far to go from reception.
Lifts available but only one floor so no need to use them except with suitcases.
Room was as expected, clean and tidy, balcony and plenty off space to store luggage. Tea and coffee making facilities and a fridge in the room(filled with Water and Pop) are always a winner. Bed was comfortable and both my wife and i slept well all week. My only small complaint is that the safe was operated by a key so had to lug around with us or hide it some where. would be better if electronic locking.
Lets talk about the site
Resort is a little away from any amenities, nearest town is about 2-3 kms away and will need to get a taxi(cost 10 euros), there is a bus about 6 times a day to Kos town but can be very busy but at 3.2 euros is bargain.
Pools and grounds :
The pool scene here is unbelievable, There's a Lane pool, a huge main pool where the activities take place, 3 smaller pool for relaxation, a Large pool near the beach and then another large pool with hydro jets. the choice is amazing something for everyone.
We stayed mainly around the main pool but was our choice. plenty off sunbeds at them all.
Food and Drinks:
There are 3 restaurants, the Main restaurant is called Magi-co , its a buffet place but there is always plenty off choice for all tastes. As with most places Breakfast is a little repetitive but its breakfast and what else do you eat. Lunch and Dinner where tasty, fresh and always plenty of it.
There are 2 specialty restaurants, Flavours and A Greek Taverna. We eat at both.
Flavours is where they have the tastes off the 6 countries which have TUI Magic life centres. You get 6 small starters and then you pick a Main and dessert. Food was OK but the setting was not very appealing(during the day its a Coffee house).
We eat at the Greek Taverna on what was our 23rd anniversary. I had been in contact with the guest services manager Maria before arriving and was going to eat on the beach but the weather meant that was not possible. Maria arrange for the table to be decorated with balloons and a rose to make it feel special which was a wonderful gesture. Food at the taverna was very good and it felt authentic.
During the day there is a gyro station by the main pool which served gyros, pizza and burgers and a food truck by the beach serving burgers, hot dogs and tacos. Both off these are great, the gyros are really tasty.
Bars and entertainment:
There are 3 bars, a Wunderbar (open 24hrs) a Pool bar and a Beach bar. There is also a vitamin bar by one off the pools for fresh juices and smoothes. The staff at all the bars are friendly and serve everyone very quickly. The lady on the pool bar during the day was terrific after serving you just a couple off times knew what your order was and you nearly did not have to ask. There was also a Coffee house which served nice teas and coffee plus cakes/pastries throughout the day.
The entertainment team work very hard throughout the day and night to keep everyone happy. The resort is geared towards the more active people due to the tennis courts, volleyball courts and other fitness activities but there is no pressure and you only need to do what you want to. My only complaint was that at night all the entertainment was done around the Wunderbar and the terrace near the pool bar, this meant it got very busy and finding a seat was sometimes not possible. Also if you did not want to watch the entertainment there was no other bar open to escape it.
Overall we both enjoyed our week at this resort, Have to mention a big thank you to then for making our anniversary special, after the meal at the taverna we went back to our room and they had made it up with balloons, towel swans and rose petals over the bed. it make my wife feel so special and she will remember for the rest off her life.
Nice clean resort a little away from anything but always something going on so don't feel you need to leave.

Room tip: if you want a quiet room ask for one not in main building
Date of stay: September 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Philip G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grigorios Tsoultsidis, General Manager at Atlantica Marmari Palace, responded to this reviewResponded 28 October 2022

Dear Mr. 136philipg,

A big big thank you for your kind words and your recommendation.
Also for taking the time to write us such an amazing review. We are so glad you had a fun stay with us! It is always nice to read such lovely comments and to be reasured that our guests appreciate our hospitality, our gastronomy and our Entertaining program. We will keep working hard to always meet your expectations :)

We would be delighted to welcome you back any time!

Sunny greetings from Kos!
Your TUI MAGIC LIFE Marmari Palace Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2022

We have just come home from a fantastic weeks holiday to Atlantica Mamari Palace, Tui Magic life. We found the hotel super clean and tidy. The staff were excellent, and so helpful. The entertainment staff Jan Luca, Coco, Noah, Jan and the rest of the team were fantastic and super friendly and inclusive with all the activities they had on offer for both kids and adults. The food was amazing in both the buffet and the taverna on the beach, the choice, freshness etc was second to non. All the staff at the pool bar, snack stations worked tirelessly and were always happy to help. The whole complex was kept exceptionally clean and tidy and I would say the whole resort is a credit to the staff and management who run and operate it so well.
Thank you all for a great week, we will hopefully be back soon.
Lee

Date of stay: October 2022
    • Location
    • Rooms
    • Service
Thank leebL4620CX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grigorios Tsoultsidis, General Manager at Atlantica Marmari Palace, responded to this reviewResponded 23 October 2022

Dear leebL4620CX,

A big big thank you for your kind words, your excellent rating and your recommendation.
We are so glad you had a fun stay with us, in our club!
It is always nice to read such lovely comments and to be reasured that our guests appreciate our hospitality, our clenliness, our gastronomy - drinks and our Entertaining program.
Be sure we will pass on your praises to all of the staff.
We will keep working hard to always meet your expectations :)

We would be delighted to welcome you back, any time!
Sunny greetings from Kos!
Your TUI MAGIC LIFE Marmari Palace Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2022

Have just returned from a weeks holiday here and have to say we couldn’t fault it.
The rooms were clean and spacious, choice of food excellent - buffet with great choices (and amazing desserts!!), pool bar for drinks, and the Gyros station for kebab and chips for an afternoon snack.
By far the best part was the entertainment, huge thanks to Gian Luca, Noa and Jona for the shuffleboard and waterpolo games, and everyone else on the team for the midday pool games and evening entertainment- everyone was so amazing and friendly.
Would totally recommend a holiday here.

Date of stay: October 2022
    • Location
    • Cleanliness
    • Service
Thank S883LCkarenm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grigorios Tsoultsidis, General Manager at Atlantica Marmari Palace, responded to this reviewResponded 23 October 2022

Dear S883LCkarenm,

Thank you for trusting us with your vacations and we are so grateful for your time to write a review.

We are so happy to read that you enjoyed your stay here with us and the references of our gastronomy, drinks , cleanlines and entertainment program. Be sure we will pass on your praises to everyone mentioned above.

It would be our great pleasure to welcome you back, anytime and to share more magic moments with you!

Sunny greetings from Kos,
Your TUI MAGIC LIFE Marmari Palace Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2022 via mobile

We had an enjoyable stay here but it’s not a 5 star hotel. We got off on a bad start - first night, the noise from the entertainment was very loud (our room was close to the main bar areas which has its pros and cons!). There was also a problem with ants in the room. I went to reception the next day and asked for a room change - this is where it is evident that the hotel doesn’t provide 5 star service. I was told my request would be passed on to the manager and that we would hear back via letter for a change the next day (Thursday). We didn’t hear back until Thursday stating our request had been “approved” and that the move could be completed on the Friday. By that point, we couldn’t be bothered and decided to adjust our expectations in the evening. I also managed to stop the access of the ants into the room myself. Just a very poor response.

One evening we got a letter through the door informing of us possible noise - on probably the quietest night?! That featured the silent disco (great fun, and a highlight).

The drinks table service in the restaurant we also found to be very hit and miss, although the food is generally good. The gyros station was our favourite place for a quick lunch.

Alessandro in the Wunderbar was excellent and took care of us in the evenings.

Overall, we enjoyed our stay but improvements are needed to make it 5 star as advertised.

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank Kathryn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grigorios Tsoultsidis, General Manager at Atlantica Marmari Palace, responded to this reviewResponded 12 October 2022

Dear Mrs. Kathryn D,

Thank you for your time to write us a review.
We are so unhappy to read that our services did not meet your expectations to the fullest.
Especially about the room change, since we always make sure our guests are satisfied with their accommodation.
In this case, in order to fulfill your wish for a room change, we had to wait for a room to be empty. ( a room of your booked room type that met your requests ) The first available room was on Friday.

Other than that, we always take into serious account all the feedback given from our guests, cause our main goal is to always keep on improving.
Be sure we will pass on the praises to Alessandro in the Wundebar.
Furthermore, we are really happy to read that you enjoyed your stay overall.
We will keep on working hard and we really hope to be welcoming you back in our club again in the near future.

Sunny Greetings from Kos,
Your TUI MAGIC LIFE Marmari Palace Team.

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Reviewed 4 October 2022 via mobile

Another stay at Marmari Palace for 2 weeks late September / early October. Really helpful staff and spotlessly clean hotel room. Some excellent mountain biking and other activities. We looked at other hotels but always revert to Marmari Palace in Kos. A great holiday. Thank you.

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank Carnac67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grigorios Tsoultsidis, General Manager at Atlantica Marmari Palace, responded to this reviewResponded 4 October 2022

Dear Carnac67,

thank you so much for taking the time to write this great review and thank you for the 5 star rating!

It is a great pleasure to us to read that you enjoy your holiday with us to the fullest, every time.
We are more than happy to share your feedback with the whole team.

Looking forward to having you back again, anytime. :)

Sunny greetings from Kos,
Your TUI MAGIC LIFE Marmari Palace Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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