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Traveller rating
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All reviews perfect location beautiful hotel rosenborg palace kongens nytorv walking distance air conditioning the heart of the city breakfast was delicious nice stay room was spacious little mermaid nyhavn metro
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8 - 13 of 543 reviews
Reviewed 15 November 2021 via mobile

Great location
Staff very welcoming
Breakfast was varied and good quality
Freshly made coffee rather than a machine would of been nice
Our room was small
Bath was not the right size for an adult
We were woken on the first day by smashing glass in the courtyard. Staff must of been tidying up the empty bottles and as the glass was being poured it smashed sending the noise up the courtyard space. Then lots of tidying noise - around 8am
Room was extremely hot so opened window, had air con on + radiator off
Overall a nice hotel

Room tip: Turn off the radiator in your room - it’s very very warm
Date of stay: November 2021
Trip type: Travelled as a couple
Thank LesleyEdinburgh1970
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 18 November 2021

Dear Lesley,
Thank you for staying at historic Phoenix Copenhagen. We are glad to read that you had a nice stay at Phoenix Copenhagen with sublime location down town of Copenhagen, service minded staff and a nice breakfast buffet. We are sorry to read that your sleep was interrupted by supplier in the morning.
We hope to have the opportunity to welcome back you at Phoenix Copenhagen for another stay in the future.
Kind regards
Julie Heinen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2021

The hotel is well located in central Copenhagen and the staff are friendly and service-minded. The room was clean and fresh. The bed was comfortable but a little too small. The room was also crowded and difficult with space for bags and seating! The breakfast was ok but in comparison with other hotels, the hotel has less choice! It was hard to get a seat at breakfast!

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fredrik G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 12 November 2021

Dear Fredrik,
Thank you for staying at Phoenix Copenhagen. We are glad to read that you liked our service minded staff and our superb down town location.
We are sorry to read that our breakfast selection and seatings for Sunday morning was not to your satisfaction. When arriving late on Sunday morning and if the majority of our guet do the same some waiting time might occur.
A small double room was reserved. We do have larger room categories. For your next copenhagen visit please do not hesitate to cotact us for a tailor made offer that can accommodate your needs.
Please do not hesitate to forward an e-mail to phoenixcopenhagen@arp-hansen.dk if you like to elaborate on your review
We hope to have the opportunity to welcome you back at Phoenix Copenhagen. in the future.
Kind regards
Julie Heinen
General Manager

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Reviewed 8 November 2021

We stayed for two days, very nice hotel in every way. Beautiful old oil paintings everywhere. We loved the room. Perfect location in city entre. We will come back to Phoenix Copenhagen and we recommend it!

Date of stay: November 2021
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank emilsweden2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 12 November 2021

Dear Emil,
Thank you for recommending Phoenix Copenhagen to others. We ae proud to read you had a perefect stay at historic Phoenix Copenhagen.
We look forward to welcome you back again in the nearest future.
Kind regards
Julie Heinen
General Manager

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Reviewed 17 October 2021

My and my family stayed at this hotel for 4 days and our stay was very good and we can recommand this hotel to all who want to stay in a nice hotel and with the perfekt location. The staff was so friendly and helpful.

Date of stay: October 2021
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Review collected in partnership with this hotel
1  Thank mmagnu185341
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 27 October 2021

Dear Guest,
Thank you for staying at historic Phoenix Copenhagen. We are proud to read that you had a perfect stay and recommend Phoenix Copenhagen to others.
We hope to have the opportunity to welcome you back another time in the future.
Kind regards
Julie Hienen
General Manager

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Reviewed 11 October 2021

Excellent Hotel great staff very clean, only suggestion - try to get room on upper floor away from road and sidewalk traffic the cars trucks and pedestrian traffic was all night. very close to metro station and NYhavn.

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Kenh244156
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 13 October 2021

Dear Ken,
Thank you for visiting Phoenix Copenhagen. We are proud to read that our wonderful and attentive staff were excellent and you liked our superb down town location and clean room. We hope to have the opportunity to welcome you back at Phoenix Copenhagen another time in the future (perhabs in one of our rooms facing our court yard).
Kind regards
Julie Heinen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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