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All reviews newly opened hotel soft bathrobes the guest relations manager excellent breakfast excellent hotel five star hotel cleaning staff great stay choose this hotel enjoyed our stay mini bar superior room location is great good size central location recommend this hotel minute walk
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Reviewed 2 December 2021

Had a lovely couple of days here. Lovely rooms and great service and staff, who amongst other things helped our children organise a surprise Champagne Breakfast for my wife and then put a bottle of bubbly in the room for our return from our day out. Would only suggest milk cartons instead of dry powered milk in the room for tea. Would definitely stay again. I hope all NH Collection hotels are as good as this one.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with NH Hotels
Thank DougW-Pof3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gulcan Pinarci, Guest Services / Front Office at NH Collection Copenhagen, responded to this reviewResponded 3 December 2021

Dear DougW-Pof3,

Thank you for taking the time to share your experience with NH Collection Copenhagen on TripAdvisor.
How wonderful to read that the team was able to provide an Extraordinary Experience! We intend to make every stay at our hotel a memorable one and your review is honoring us.
We thank you for letting us be a part of organizing the surprise for Madame. It was truly a delight and we are so happy to read that you have enjoyed it to the fullest. I have ensure to share your compliments to the team.
The next time you will be in Copenhagen, we hope that you will stay with us again!

With kind regards,
Gulcan Pinarci – Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2021

very good location and staff very friendly and helpful. only one complaint sanitary goods not replaced in room and water not replaced upon cleaning and turnover of room. Overall a very small problem but our stay was very good and I would return.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Katy L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gulcan Pinarci, Guest Services / Front Office at NH Collection Copenhagen, responded to this reviewResponded 1 December 2021

Dear Katy L,

Thank you for choosing to stay at NH Collection Copenhagen and for taking your valuable time to give us feedback of your recent stay at our brand new property.
We are delighted to read that you have enjoyed our beautiful location in Christianshavn and the service provided by our friendly associates. Nonetheless please accept our apologies as the room cleaning was not up to your expectations. I have ensured to shared your feedback with our housekeeping for improvement. We really do appreciate your feedback and hearing that you would like to return is honoring us. Please do not hesitate to write to us when planning your next stay as we would be delighted to assist you.
It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.

With kind regards,
Gulcan Pinarci – Guest Relations Manager

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Reviewed 30 November 2021 via mobile

The rooms are gorgeous. We had a superior room with view and it was a good size, very modern and comfortable. The decor of the hotel and bar is beautiful and location great for Metro and main part of town. Only downside, plenty of improvement needed in staff experience and more training needed as it is obvious that many have no previous hotel experience!

Room tip: Local Metro station is only 2-3 mins walk away, fantastic and cheap way to get in from and out to airport.
Date of stay: November 2021
Trip type: Travelled with friends
Thank Explorer49450355448
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gulcan Pinarci, Guest Services / Front Office at NH Collection Copenhagen, responded to this reviewResponded 1 December 2021

Dear Explorer49450355448,

Thank you for taking the time to share your recent experience at NH Collection Copenhagen on TripAdvisor
We are delighted to read that you have enjoyed our brand new hotel facilities as well as the beautiful view rooms we have.
Nevertheless, we have noticed that our scores could have been higher and I would like to express our sincerest apologies for our shortcomings as you were not fully satisfied with our services. Should you wish to contact us to give us further feedback, we would be grateful to find out which points were not satisfying to you please. Our valued guests mean everything to us and your feedback help us improve our services continuously. We strive to provide the best 5 star hotel experience for our guests and we still hope that you will be giving us a second chance to impress you with a memorable stay.
It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.

Respectfully,

Gulcan Pinarci - Guest Relations Manger

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Reviewed 27 November 2021

This is one of the best hotels I've stayed in. It just opened a few weeks ago, so I give them the benefit of the doubt about getting their procedures up to speed. I had to request getting layers of dust removed from under the bed. And the five times I called reception, only once the phone was picked up. If you want to be a 5-star property, that level of service needs to significantly improve with more reception staff, or better procedures. I suspect some growing pains. Great hotel, highly recommended!

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with NH Hotels
Thank casper1313132021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gulcan Pinarci, Guest Services / Front Office at NH Collection Copenhagen, responded to this reviewResponded 28 November 2021

Dear Casper,

Thank you for sharing your experience at NH Collection Copenhagen.
We are delighted to read that you have enjoyed your stay and were satisfied with our brand new hotel facilities. Reading that we are among the best hotels you have stayed in and receiving your recommendation is very honoring and we would like to thank you for your kind words.
Nonetheless I can see that we have room for improvement and I would like to express our sincere apologies for the inconveniences experienced with the cleanliness of your room. Please rest assured your comments have been shared with our housekeeping manager to ensure such event will not be repeated in future.
We really appreciate your feedback as we strive to provide the best services for our guests and your review gives us means to continuously improve our services.
It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.

Sincerely,

Gulcan Pinarci – Guest Relations Manager

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Reviewed 24 November 2021

Travelling with my boyfriend and my parents, we landed in Copenhagen a little after 10AM. We took the metro 10 minutes down town and walked 3 minutes from the station to the hotel. We were allowed to check in earlier per usual as they had two rooms available for us on the 3rd floor! The staff was very welcoming, the kind man whose name I unfortunately forget, gave us the whole run-down of the hotel and its facilities, breakfast times and where all the elevators are situated. We decided to get basic seperate rooms vs family type rooms.

There was a thermostat to control the room temp and AC. We turned the °C up by a few and it was perfect. The bathroom was equipped with a hairdryer, towels, amazingly soft bathrobes (I later found out you can purchase them in the lobby as well) and all the shower necessities. The floor was heated and wasnt slippery when wet. We all slept very well, the beds are huge and super soft, with a 5 star blanket! I'm a very fussy blanket person, but I slept like a baby with this one. There are also a few different pillows, so when its time to sleep you choose what pillow works for you best. The (huge) TV had chromecast which let us stream movies from our phone which was a bonus! It also had channels from several European countries and some Chinese ones.

Breakfast was supreme. The selection is very large, and the variety is key. Danishes, a selection of meats and cheeses, warm foods like scambles eggs and bacon, pancakes with syrup. Salads and sliced sandwich material. There were a lot of cakes and cookies, the list goes on! The only tiny thing my father was disappointed about was the lack of hot porriage (there was an overnight oats option, but that isn't his thing). Different coffees, juices, teas. We throughly enjoyed breakfast both mornings we stayed there and both times got very lucky with seating. The dining area got a bit crowded at some point but there was always available seating and plates to take. We never tried the lunch/dinner restaurant, as we ate at restaurants in the area. We had a friend visit us at the hotel who lived a few kms out of Copenhagen. The staff was kind enough to allow our friend to park his car at the hotel for free while we went and ate dinner!

We really enjoyed our stay as a family and wouldn't think twice about selecting this hotel again when we visit copenhagen in the near future! We wish the whole team good luck and many great years to come. It takes a few years to establish an authentic 5* hotel, but these guys are quickly approching that line being open only a couple of months.

Best wishes from the Vint-Warmington family

Date of stay: November 2021
Trip type: Travelled with family
Thank Taskmanager96
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gulcan Pinarci, Guest Services / Front Office at NH Collection Copenhagen, responded to this reviewResponded 28 November 2021

Dear Taskmanager96,

Thank you for your incredible review! It was a pleasure to welcome you to NH Collection Copenhagen for the first time and we would like to thank you for taking the time to share such a detailed review of your stay in our brand new hotel.

How wonderful to read that the high level of service provided by our team made such a positive impression on you and your family! We intend to make every stay at our hotel a memorable one to each of our valued guests and reading that you would like to return is definitely one of the biggest rewards to our efforts and a compliment to our team.
We thank you for your kind words and for choosing to stay with us during your time in Copenhagen. We would be delighted to welcome you again in the nearby future. We will remain at your disposal should you need assistance in near future, we will be honored to assist you.

With kind regards,
Gulcan Pinarci – Guest Relations Manager

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