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All reviews tivoli gardens great location central location breakfast room the heart of the city double bed modern hotel mini bar close to the train station city break cheese sofa denmark minibar
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Reviewed 25 October 2021

This is a hotel with a good bed, breakfast and location.
There was no extra activities in the hotel, no chromecast-ability (even with own device): I would not recommend this hotel for a family holiday.

Date of stay: October 2021
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Review collected in partnership with this hotel
Thank srasan830680
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jens Wittendorff, Direktør at The Square Copenhagen, responded to this reviewResponded 10 December 2021

Dear srasan830680,
Thank you for your feedback.

We are glad to hear that you liked our breakfast and location. We have a lot of other possibilities near the hotel for a family holiday. We are always ready to recommend something to do during your stay in the reception.

We hope to get the chance to welcoming you again another time!

Best regards
Jens Wittendorff
General Manager
THE SQUARE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2021

Bed was to hard. All my travel company agreed. Total 6 people in 3 different rooms.

Room was to hot ( in Oktober)
Noisy environment from night club.

Room was clean which was positive but the hotel definitely didn’t felt like four star.

Check in process was also slow. Everyone checked in 16.00 caused long lines better to have such process over longer time interval.

Date of stay: October 2021
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Review collected in partnership with this hotel
1  Thank abbe120
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jens Wittendorff, General Manager at The Square Copenhagen, responded to this reviewResponded 15 October 2021

Dear abbe120
Thank you for your review.
I am sorry that the hotel did not live up to your expectations.
Check in time is from 16:00 and until 12 noon the next day. However we see that many of our guests arrive at the earliest check in time, and therefore we are doing our utmost to process check ins as fast as possible.
We offer quiet rooms facing our courtyard. Please feel free to request this when making a resrevation, and we will do our utmost to honor this request.
Best Regards
Jens Wittendorff
General Manager
The Square

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Reviewed 10 October 2021

Soundproofing the windows would give a better result, the location was great, The staff is very friendly.
Great breakfast. We will definitely come back but will opt for an upgraded room on the higher floors because of the street noise.

Date of stay: October 2021
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Review collected in partnership with this hotel
1  Thank marcjensen2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jens Wittendorff, General Manager at The Square Copenhagen, responded to this reviewResponded 15 October 2021

Dear marcjensen2019
Thank you for your review.
I am glad that you enjoyed your stay with us, and am delighted to your that you would stay with us again.
We look forward to your next stay.
Best Regards
Jens Wittendorff
General Manager
The Square

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Reviewed 10 October 2021 via mobile

Very noisy from the street outside. Uncomfortable beds and really hot in the room in October. Didn’t sleep well at all. Check in was a long queue and took 30min-40min, why couldn’t they have more staff or digital check in during peaks?The hotel is clean and nice otherwise.

Date of stay: October 2021
Trip type: Travelled with friends
2  Thank Tolvan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jens Wittendorff, General Manager at The Square Copenhagen, responded to this reviewResponded 15 October 2021

Dear Tolvan
Thank you for your review.
I am sorry that the hotel did not live up to your expectations.
I can assure you that we are always working as hard, fast and smart as possible, in order to avoid too many crowds.
We offer aircondition in all rooms, please always feel free to contact the front desk during your stay, if you have any issues with turning on the aircondition.
Best Regards
Jens Wittendorff
General Manager
The Square

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Reviewed 6 October 2021

If you are booking as a single guest be very cautious booking here. I was staying 9 nights and my room was ridiculously tiny. There was no where to put my longer stay suitcase, virtually no hanging space. Honestly despite several trips to reception to try to resolve this, I gave up when I was fobbed off day after day. Its a great location...but I will never stay again after this experience.

In addition; I should note that the hotel is very noisy due to the bars nearby and in the mornings my room smelled of bacon, due to being located just under the breakfast kitchen.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
1  Thank GLS1902
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jens Wittendorff, General Manager at The Square Copenhagen, responded to this reviewResponded 15 October 2021

Dear GLS1902
Thank you for your review.
I am sorry that the hotel did not live up to your expectations.
We offer different room types, starting from the economic Standard single rooms, to the larger double rooms.
We are very keen on showing exactly what you book, and therefore you can find details of the rooms size and bedsize by each room category.
We would love to offer upgrades during your stay, if you prefer, but this is unfortunately not possible when the hotel is fully booke, therefore we advis eour guests to be sure to book the correct roomcategory for their needs in advance.
Best Regards
Helle Salling Røber
Reservation Manager
The Square

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