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Reviews (3,228)
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Reviewed 25 September 2017

Stay at Hilton is always comfortable. Food at the onsite restaurant (Eken) is quite good in presentation, quality and quantity.
Sometimes the room service quality can differ based on other factors (but that is everywhere).
Staff is very helpful, I asked for a room change once and it was handled with minimal fuss.
Breakfast is good. Staff there also could be inconsistent but overall quite satisfactory.
Some rooms face one office block, so all you will ever see from your room is a wall and some dark windows. That's is my only dissatisfaction area.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank milindagarkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia T, Front Desk Agent at Hilton Stockholm Slussen, responded to this reviewResponded 3 October 2017

Dear milindagarkar,

I would like to thank you for choosing Hilton Stockholm Slussen for your recent stay and taking the time to review us on TripAdvisor. We are delighted to see that you, overall, had a very pleasant stay with us, despite not meeting up with your expectations on some points - please allow me to extend my apologies for the inconvenience caused. Be assured your feedback is a great motivation and gives us even more enthusiasm in ensuring the service is consistent and our guests having the most pleasant time possible. Should you consider visiting Stockholm in the future, please do not hesitate to contact us directly and it will be a pleasure to assist you with selecting the room category up to your liking. I would personally suggest our Twin Deluxe View rooms or the King Executive room, should you wish to gain the Executive Lounge access as well.

Sincerely,
Yulia T
Front Desk Agent – Hilton Stockholm Slussen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017

The location this hotel is the best in my opinion. It's just a short walk to Old Town maybe 10-15 minutes. And behind the hotel is lots of shops and eating places which is the opposite direction of Old Town although Old Town has a lot of restaurants also and then the opposite direction then that you can see the the lake and all the ships that are along the edge that have bars and hotels in them the scenery around this area is very nice

Now let's talk about the hotel the restaurants in the hotel we're very good I ate it at 8 at the one right next to the lobby very good. My room is quite small but that is what we expect in Europe. Us Americans are spoiled. I love the bathroom in the shower Hilton knows how to do it. The lobby is quite nice I also love the steps going down to the breakfast room have lights going across very very very nice. I will be staying at this hotel again

Stayed: August 2017
Thank LewisB78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia T, Front Desk Agent at Hilton Stockholm Slussen, responded to this reviewResponded 3 October 2017

Dear Lewis B,

I would like to thank you for choosing Hilton Stockholm Slussen and taking time to review us on TripAdvisor. It is truly a pleasure to know that you have spent such a pleasant time during your recent visit, enjoying most of the hotel´s features and services. Be assured your feedback is great motivation and stimulus for us to ensure our guests having the most pleasant time possible. Once again, thank you for choosing Hilton Slussen and we are looking forward to see you back with us again very soon.

Kind regards,
Yulia T
Front Desk Agent – Hilton Stockholm Slussen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

Ten days at the Hilton and agin a good experience, in spite of the fact that around the corner major infrastructure works are goingon in Slussen. This time the hotel was unable to give me an upgrade for my diamond membership because it was fully booked. So we ended up in the main building at the back, without the magnificent view but with a room that had a much better distribution than the front rooms have. The restaurant has been refurbished and has become more stylish (Eken), and the bar has become more separate - good developments. In the lounge we were happy to see our two Philippina friends Heidi and Maritta, who run an excellent show. In summary, another wonderful ten days in Stockholm in our scrapbook.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank robert_bos53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia T, Front Desk Agent at Hilton Stockholm Slussen, responded to this reviewResponded 3 October 2017

Dear robert_bos53,

I would like to thank you for choosing Hilton Stockholm Slussen once again, and taking your time to review us on TripAdvisor. We are delighted to know that you have spent such a pleasant time during your recent visit, enjoying most of the hotel´s features and services. It is always pleasant to receive positive comments from our loyal guests, especially when related to our valuable Diamond members. Be assured your kind feedback gives us motivation to keep up the service filled with the light and warmth of hospitality. Once again, thank you for your ongoing loyalty to Hilton family and we are looking forward to see you back with us again very soon.

Warm regards,
Yulia T
Front Desk Agent – Hilton Stockholm Slussen

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Reviewed 19 September 2017

Stayed here for one night for business trip. Access with car is really really hard due to the construction going on around the hotel, if you miss the entrance ( which is a closed street) you have to travel another 15 min to come back at the same spot and go in. The hotel is at the perfect spot for the touristic attractions but there is too many infrastructure construction going on which kills all the scenery and beauty around, the checkin was great, they even upgraded my room for free, the breakfast is good. The first reason why I will not stay again is that it is so worned out I never stayed in a hotel with this much awful carpet smell. This is definitely not Hilton quality. Secondly the car park is 43€ per night! I didn’t paid this much even in Miami or New York.
The facility is big and at the right place for touristic attractions but because of the reasons I mentioned above I will search for other options to stay.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank Seyahatnasihat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia T, Front Desk Agent at Hilton Stockholm Slussen, responded to this reviewResponded 3 October 2017

Dear Seyahatnasihat,

I would like to thank you for choosing Hilton Stockholm Slussen for your recent stay and taking the time to review us on TripAdvisor. We are delighted to see that you, overall, had a very pleasant stay with us, and sorry to read that we did not fully meet up with your expectations on some points. Be assured that your feedback remains the upmost importance for us, as we strive continuously to reach the excellence in our facilities and services provided. Our Housekeeping team has been informed of the issue and is working on it already to prevent the future occurence. I hope the negative experience will not deter your trust in Hilton and we can welcome you back in the future, should you change your mind. Once you consider visiting Stockholm again, please do not hesitate to contact us directly to ensure a more than excellent stay.

Sincerely,
Yulia T
Front Desk Agent – Hilton Stockholm Slussen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

I stayed in Hilton Slussen during congress, which took place in The Brewery. Location of hotel was perfect. It's also well placed to discover old city. Breakfast was good, with slow response of the staff due to crowd though.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 191andreyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia T, Front Desk Agent at Hilton Stockholm Slussen, responded to this reviewResponded 3 October 2017

Dear 191andreyr,

I would like to thank you for choosing Hilton Stockholm Slussen for your recent stay and taking the time to review us on TripAdvisor. We are delighted to see that you, overall, had a very pleasant stay with us, despite not fully meeting up with your expectations on some points. Please rest assured that your valuable feedback remains the utmost importance for us, as we constantly strive for excellence in our facilities and services provided. We therefore hope that Hilton Slussen will remain your primary choice of the hotel in Stockholm and looking forward to welcome you back very soon.

Kind regards,
Yulia T
Front Desk Agent – Hilton Stockholm Slussen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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