We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“beautiful place”
Review of Shiva Samui

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Shiva Samui
Certificate of Excellence
Reviewed 22 April 2012

i went to samui beach village for a month in january and as soon as we got there the front staff benz was truly amazing we didnt have any milk and she took us in the car to get some .never had that type of service before .the villas are beautiful and clean breakfast was amazing .
the restaurant was lovely meals with vanessa lovely lady fiona the villa manager was excellent couldnt do enough for you .
i have to say you made our holiday perfect just keep doing what you are doing and marcus will be happy you put lights up xxxxxxxxx
and forgot to mention luke he was brill to all of the staff couldnt do enough for you xxx

  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank annabellecoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (656)
Traveller rating
Traveller type
Time of year
Language
  • More languages

477 - 481 of 656 reviews

Reviewed 19 April 2012

We stayed at Ban Chantra. SBV website photographs show the villa when it was new (about 8 years ago) and disappointingly the villa had not at all been properly maintained and kept in good order. The five star kitchen was falling apart, the furnishing tatty and crockery all chipped. In a nutshell the villa was miss sold on the pretext of photographs that do not represent the condition of the property at the time.

We recommend that if you want to stay here, you only pay a deposit before you arrive, so that way you won't be disappointed with having paid exaggerated prices upfront for non existent luxury. SBV policy is no refunds, so be warned!!

The village as a whole is isolated and not located in a particularly nice area, the place is average and overrun by packs of wild dogs. The staff were helpful and pleasant and accommodating. The food was good, but pricey by Thai standards.

The main facilities are located in waste ground away from the village, although the facilities were good, it lacked any kind of ambience or feeling of a nice place.

Stayed August 2011, travelled with family

  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
22  Thank Ian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luke S, General Manager at Shiva Samui, responded to this reviewResponded 24 April 2012

Dear Ian K

Thank you for your review from your stay with us in August 2011, we take all guest feedback very seriously and due to the elapsed time since your stay I have gone back through our guest feedback forms, I note from the one your completed at the time of your stay your overall rating was good to excellent and your comments were "All the staff made our stay very enjoyable" and "An enjoyable destination if you like peace and quiet and quality family time away from the crowds"

With regards to the villa you stayed in, we have had no negative feedback since your stay 8 months ago and all our villas undergo a twice annual refurbishment program.

We look forward to welcoming you back to Samui in the future.

Kind Regards,
Luke Salway
General Manager
Samui Beach Village

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2012

We stayed 10 days in Baan Jasmine of Samui Beach Village. The villa itself is modern, spacious and the generally well maintained, especially the pool was clean. The Staff is friendly and helpful albeit sometimes not very efficient. There are some disappointing things: first of all: the beach is not for swimming because shallow water or low tide. Many strawing dogs (also in the garden of the villa and the resort) are not everybodies delight. The kitchen was rather dirty with a bad smelling and the bakey oven and the dish washer were not working properly. The bed matresses were so hard that you easily could safe a thai massage (or better you were in need of one...) Considering the quite high rate of the villa wewould definitely not return.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
16  Thank tom11004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luke S, General Manager at Shiva Samui, responded to this reviewResponded 24 April 2012

Dear Tom,

Thank you for your review on Tripadvisor, we carefully listen to all feedback from guests staying in our villas. Over the last few months there have been a number of stray dogs around the resort, although very friendly and loved by many guests, the wonderful Samui Rescue are now assisting us in vaccinating and controlling these strays.

With regards to the beds, we are in the process of fitting thicker mattress toppers to our Villas to ensure a great nights sleep.

Your other comments have been passed on to our head housekeeping and engineering who have given the villa an additional deep clean and have rectified the appliance issues. The kitchen, you will be pleased to know is completely spotless.

We look forward to welcoming you back to Samui in the future.

Kind Regards,
Luke Salway
General Manager
Samui Beach Village

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

We spent nine nights at Samui Beach Village, staying at the Ocean Beach apartments leaving on Friday 13th April 2012.

As a couple it was thoroughly enjoyable, very quiet and overall we had a great time.

The local staff, which are mainly Thai, are absolutely brilliant and cannot do enough for you. One lady in particular called Ray (pronounced Lay) is a total gem, and she and the General Manager, Luke (an Australian who you can’t miss, he is 6ft 6) enhance the reputation of the whole complex.

It is sad though to see the vast amount of hours of work these staff have to work, we can only hope that they are financially rewarded for their sterling efforts, however I have my doubts as the complex is run by a European couple, who charge European prices, but do they pay European rates for wages?

I mention this because we normally try to stay in the local community owned resorts when overseas, thus ensuring the local community retains the profits and benefit accordingly.

The Ocean View apartment we stayed in was fine, clean, well maintained and has Wi-Fi, a docking station, television and air conditioning, but it is nothing like it appears in the brochure at all. Some poetic license has been used and a very good camera has made the rooms appear a lot bigger and more modern than they are.

As I say the apartment was very nice, but I do wish it were portrayed more genuinely in the advertising.

One more small negative, the gym does not have rowing machine(s) as stated in the advertising.

The Ocean View apartments are not actually a part of Samui Village complex, they are part of a neighbouring, very run down complex, which borders the Samui Village complex. I would add though that the Ocean Beach apartments are not run down in any way at all, they are very well looked after.

It appears that the owners of Samui Village are Management Agents for these Ocean Beach apartments; again this is not made clear in the advertising. They are a five-minute walk from the restaurant/clubhouse at Samui Village, but they will pick you up and drop you back if you ask.

The pools and surrounding areas of this next-door complex are fine for swimming, but the sun loungers and chairs are dangerous and falling apart.

The wooden poolside furniture is very old, when I picked up a chair to move it the arm fell off, and when I went to lift a sun-lounger the leg fell off. I placed the broken leg on the lounger, only to find it back underneath the next day, not fixed, but with the lounger resting on it? The mattresses are not exactly clean, and some are actually “baked on” by the sun and can’t be taken off.I must say though that we did spend a lot of time at the lovely pool here, but please get the furniture changed.

I think the brochures should emphasize that these Ocean View apartments are on a neighbouring site, even if it is extremely close, but a little bit more honesty here would not go amiss, particularly as the rooms are not as modern or as big as clearly advertised, even though they are very nice and right on the beach.

The pool itself at Samui Village is very good indeed,very clean and with ample modern poolside furniture.

The Clubhouse/restaurant are very nice, the food is also very good but you will be paying European prices. The service is of a very high standard, provided by the lovely, helpful and ever smiling team of Thai and other staff; they really are a pleasure to deal with.

Reception provide a very good taxi service in to the local town Lamai, which is a ten minute drive and the cost is 400 Bhatt, a set price.

Lamai has many restaurants and bars, offering a wide range of cuisine at varying prices; the local food places are far cheaper and are really good. Saturday night and the "free" Thai boxing should not be missed.

We met a large group of people staying in the Villas, their opinion was that the complex was lovely but quiet, the staff were fantastic but the food prices were a little on the expensive side.

We had a lovely stay and were sad to leave, even though it really is extremely quiet and a taxi ride from Lamai, the local town. If you want quiet and relaxed this is the place for you.

The beach was very nice to walk, clean and the water was very warm indeed, but you do have to go out a very long way to swim, as it is very shallow.

I would recommend this complex if you want a quiet and relaxed time, it is very quiet indeed, but the standards are high if the food is a little on the expensive side.

The staff are absolutely first class and extremely hard working, they are a real joy to spend time with, some of the best I have ever had the pleasure to be served by.

We went on a couple of trips which were great fun, particularly the all day safari which takes in great aspects of the Island, plus we hired a car for a day (they drive on the left like in the UK) and strolled our way around the Island. The roads are safe in a four-wheel vehicle, but I would not recommend bikes at all as there were a lot of bike accidents, including people staying at Samui Village.

The staff at Samui Village are more than happy to help and book any of these tours/rentals for you.

Overall a very pleasant experience, good accommodation, good food, a very clean complex and you are taken great care of, with only a few negatives as detailed.

Thanks in particular to the lady Ray (Lay) and Luke the General Manager, it was an absolute pleasure meeting these two in particular.

Please get in touch if you have any questions at all.

Patrick and Annette.

Room Tip: Pick a ground floor room to get easier access to the pools provided. Even though they are shared wit...
See more room tips
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank flanners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luke S, General Manager at Shiva Samui, responded to this reviewResponded 18 April 2012

Dear Patrick and Annette,

Thank you for sharing your holiday experience with us on Tripadvisor, I have passed your feedback to Ray who was delighted to hear your comments, this will contribute significantly towards our employee of the month award.

We are extremely proud of our team in Samui, many of whom have been with us over 7 years and you will be delighted to know they all participate in the customary 10% service charge ensuring they benefit significantly during our busy periods.

The Ocean Rooms in which you stayed are fully managed by Samui Beach Village and offer the added advantage that all our guests benefit from the facilities available on the neighbouring resort.

Thank you again for your feedback, Ray has asked me especially to thank you and looks forward to seeing you again soon.

Best wishes from all he team at Samui Beach Village.


Kind Regards,
Luke Salway
General Manager
Samui Beach Village

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2012

We stayed at the Ban Tawan villa in march 2012.the whole experience was amazing.we got what we expect.very clean and relaxing.food were excellent.specially the beef dishes.staffs were very friendly and helful (always a smile in their face)made us feel very welcome.would recommend highly.

Room Tip: Very relaxing experience
See more room tips
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SathesYogarasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Laem Set
1.4 km away
Centara Villas Samui
Centara Villas Samui
#10 of 62 in Maret
1,671 reviews
0.1 km away
X2 Koh Samui Resort - All Spa Inclusive
2.1 km away
Banburee Resort & Spa
Banburee Resort & Spa
#2 of 3 in Laem Set
250 reviews
Show Prices
Show Prices
Show Prices
1.7 km away
ShaSa Resort & Residences, Koh Samui
5 km away
Pavilion Samui Villas & Resort
2.5 km away
Rocky's Boutique Resort
Rocky's Boutique Resort
#2 of 51 in Lamai Beach
2,092 reviews
Show Prices
Show Prices
Show Prices

Been to Shiva Samui? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shiva Samui

Address: 443/3, Moo 1, Laem Set, Ko Samui 84310, Thailand (Formerly Samui Beach Village)
Region: Thailand > Surat Thani Province > Ko Samui > Laem Set
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Laem Set
Price Range: $168 - $718 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shiva Samui 4*
Number of rooms: 70
Official Description (provided by the hotel):
Shiva Samui, the new name for Samui Beach Village is a luxury beachfront villa resort in Koh Samui, Thailand. We offer luxury villas from 2 to 5 bedrooms each with private pools, daily maid service and everything you expect from a luxury resort. We also have 1 or 2 bedroom Ocean Rooms with beautiful Ocean views and the resort boasts a Clubhouse with Restaurant, Flood-lit Tennis Court, Fitness Center, Spa, complimentary Water Sports, a FREE Children's Club and more. Brand New for 2016 is our newly opened Beach Club, with a top class beach side restaurant, terrace, and stunning pool with jacuzzi and swim up bar for relaxing and unwinding day and evening. All with over 90 on-site staff and concierge hotel-style services. Ideal for a romantic getaway, a family holiday or your perfect beach wedding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda and Booking.com so you can book your Shiva Samui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Samui Beach Village Hotel Koh Samui
Shiva Samui Ko Samui, Thailand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing