We chose this hotel (in spite of paying twice the price of a local rival) due to the pool. On booking, we were assured that we would be able to book a pool slot for the following day, but on arrival it was already fully booked. There were rooms who had booked two slots (in spite of clear ruling that this was not ok), but the receptionist firstly took a long time avoiding my question and finally avoided the conflict, allowing people to do as they pleased, meaning we were unable to swim.