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Reviewed 2 January 2020

This is a bit of rustic and dated hotel in the chain of Lapland Hotels. It could do with a makeover, but it would take away the charm of forgone glory. The breakfast is standard. The dinner was good and the waitress even better; very friendly. There is a sauna you can use (separated for male and female). The bed was comfortable and the room too warm, so we had to open the window a bit.

The Scandinavian bathrooms. I have been here on holiday numerous times, even lived in Sweden for 4 years. But why can't they make a bathroom that doesn't get totally wet when you take a shower? Ok, this one was not even the worst one; the water just didn't reach the toilet.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
1  Thank Dannyv1806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 December 2019 via mobile

Stayed in this wonderful location for Xmas 2019. Hetta is further north than the more ‘popular’ places to stay in Finland but do not overlook this area. Don’t be put off by its seemingly remote location, this is a beautiful village with amazing people & the hotel & staff are tremendous.
We enjoyed a 3 night stay here for Christmas & could not find fault if I wanted to! From the moment we arrived the staff & TUI reps could not do enough for us, the location of the hotel is stunning, huge frozen lake & every window is like looking at a Christmas card. The facilities are 1st rate, bar & restaurant are excellent, food was very good with something for everyone. One of our party could only eat gluten free which was not a problem, everyone is catered for & nothing is too much trouble.
The rooms are spacious & very comfortable & clean, our room was overlooking the lake & opening the curtains every morning was a joy.
The village itself is beautiful, large supermarket with everything you could want within comfortable walking distance for all. There is an excellent ski slope just a 10min walk away, which was great for sledging. Would always highly recommend this hotel to anyone wanting a magical Lapland experience in more peaceful breathtaking surroundings. Wouldn’t hesitate to book here again.

Date of stay: December 2019
Trip type: Travelled with family
6  Thank Thomson1974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 December 2019

Very few reviews so thought I’d better leave one, we stayed from 16th Dec for 3 nights booked through TUI from Manchester.

Flight Outbound - check in was quick and boarding too, plane was decorated and cabin crew dressed in Christmas jumpers. Nice surprise to be given a meal onboard and the games, carols and competitions were fab to get everyone super excited.

On arrival we were treated to singing reps and lots of naughty excitable elves which was fab, luggage came quickly and we found our coach thanks to Charlie Christmas. Naughty elves started a mass snow ball fight which both my children absolutely loved. Warehouse where you get given all your thermals is right next to the coach park then straight back on the coach for the 2 hours transfer.

Transfer - Reps are fabulous on the coach making the journey seem a lot shorter, scenery is just so magical.

Hotel - check in was quick and we were shown where are bungalow was, we stayed in a 2 bedroomed bungalow over the road from the hotel which yes is dated but large, comfy and contains everything you need plus more (including sauna which was a lovely bonus). Kitchen has everything you need to cook if you choose to. It can get a little warm inside so no thermal pj’s needed. We were in Bungalow E which has an excellent sledging slope right by the front door much to my twos excitement.
Frozen lake at the back of the hotel is where most of the day time entrainment takes place with lots of slopes for more sledging.

Food - it isn’t great but we didn’t go hungry and packed snacks, pot noodles etc in our cases which we had for lunch. Drinks are expensive but expected.

Gala meal was a bit disappointing as you’re all asked to go at 7pm which meant food ran out quickly and the kitchen didn’t seem to replenish it until they were asked and we didn’t get vegetables due to this.

Santa - bit disappointing to be honest as it’s in a room within the hotel and not a log cabin in the forest even though the hotel is surrounded by forest. Santa himself was fab and even are 12yr old non believer came out with ‘how did he know that’ questions.

Tui reps Charlie Christmas, Snow dog dan etc do an amazing job from start to finish, can’t do enough to keep the children entertained, excited and are a credit to TUI.

Taster sessions were fabulous, done in small groups and given 2 hours to try everything (we managed 2 goes on snow mobiles and huskies) plus the reindeer and numerous sledge races with Snow Flake the elf. Hot berry juice and ginger biscuits also provided.

Would we go again, yes we would because it’s just magical. Lucky enough to see the northern lights too on our last night which was just the icing on the cake.

Date of stay: December 2019
Trip type: Travelled with family
3  Thank mrssjpage
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 December 2019

Just sitting in the airport waiting to return home following 4 magical days staying in Hetta hotel
It may be a 2 hour transfer however well worth the travel as the surroundings are incredible
Day 2 we had our taster sessions 2 hours of trying out hussky rides reindeer sleighs, toboggan runs and snowmobiles only the visitors from Hetta were at the park
TUI team in the hotel were great and kept my little boy aged 7 entertained through day and on an evening
Our visit to meet santa was lovely finished by an evening of singing pantomime and fireworks
I am aware this hotel doesn't have many reviews but I have to say I would return again it was more than we could have ever imagined !

Date of stay: December 2019
Trip type: Travelled with family
2  Thank Chloemann32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 December 2019 via mobile

Stayed at Hetta Hotel, 4 nights full board flying from Manchester to Kittilä with TUI 12-16th Dec.

Check in

Easiest and smoothest check in and security ever. From parking up to getting through security was less than 20 mins.


Plane decorated with tinsel. Cabin crew in Christmas jumpers and Santa hats.
Christmas activity pack given to children.
Colouring competition.
Singing carols.
Santa landed on the plane and his reindeer guided us into the airport to land.
Invited children up to flight deck when landed.

Arrival at Kittilä

Greeted by plenty of reps, elves and Captain T TUI mascot.
Very well organised.
Allocated a coach, dropped cases off, 2 minute walk to the warehouse for snow suits etc. (You pass it on the way to the coach)
Again very well organised, in and out in 2 minutes and back on the coach. They give you a big clear plastic bag that you write your family name on, you put the suits etc in here until you get to the hotel.
Once checked in at the hotel, you can swap any items for alternative sizes if something doesn’t fit so don’t worry too much at the warehouse. The staff are good at guessing your size.

The snow suit and boots are great. We took our own stuff but I chose to wear their snow suit as I preferred it for comfort and warmth.

We travelled in jeans, jumper, coat and boots and was warm enough. Although temps didn’t go below -8c during our trip and was usually quite mild at about -1c

2 hours transfer to hotel. I enjoyed taking in the landscape and soaking up all the scenery.

Hetta Hotel

Check in easy and smooth.
Stayed In a bungalow.
Dated but comfortable.
Too warm inside at times. No need for fleece pjs.

As we stayed in the bungalow we had to walk over to the hotel for meals etc, at night we just wore our own coats over our jeans and jumper and were fine for the 2 minute walk.

Bungalow had a kitchen with fridge, kettle, toaster, microwave and oven plus plates etc.
We had 3 single beds, small but comfortable.
Small living area and dining table.
Wet room style bathroom. A gastly green colour but clean and adequate.
Plenty of hanging space.
No WiFi in bungalows but free WiFi in the hotel.

There is a programme of entertainment during the day with crafts, snowman competition, camp fire and cookie decorating. Evening entertainment starts with a kids disco with Captain T.

We won the build a snow monster competition!

Food was fine, enough choice and kids catered for, drinks expensive but that’s to be expected. You are allocated a table in the restaurant and this is your table for your stay. Water, tea and coffee provided with meal but any other drinks cost extra.
Pepsi around €5, glass of wine €11, mulled wine €6, cider €7.

Gala meal was brisket, roast potatoes, sprouts, red cabbage, turkey, salmon, meatballs, chips, veg, salads with cheese and crackers and cheesecake dessert.

Taster day

Quiet and not rushed.
Got to do things multiple times.
Reindeer rides, huskies, snowmobile, sledging.
Warm berry juice and gingerbread.
Cute souvenir shop.

Husky safari

We booked the extra trip to do a 6km husky safari through TUI but provided by Hetta Huskies, it was amazing. You drive your own team of huskies. We booked at the resort with TUI last minute. We also had a tour of the husky farm and got to meet the huskies. Tours can be booked for cheaper with Hetta Huskies.


We met him in the hotel during the gala meal. I was disappointed at the thought of this as previous years I had read about meeting him in a cabin in the woods. However the interaction was good and Santa was authentic. My little girl was not disappointed. The room was nice with a crackling fire and Christmas tree.

Kittila airport for departure.

Small but very efficient and well organised.
Check in was quick, security was fast. Then there is an area with shop and restaurant but you will still need to go through passport control. Don’t worry there is another shop and restaurant and a play area with comfy bean bags.


Small souvenir shop in the hotel, sells some essentials such as toothbrush and some snacks, drinks and ice creams too.

We walked into Hetta to the supermarket. Bottles of wine average €11. About 10 minutes walk, take a sledge to carry back your shopping. It’s a small town centre with a supermarket, alko shop, pharmacy and a burger bar.

Sledges are for using, the etiquette was to use/ take any dotted around and leave when done for others. Always managed to find one when we wanted one. There usually some out front of the hotel or round the back.

Turn right out of the hotel and about 2 minutes up the road is the museum and tourist centre. There is a beautiful walk through the forest at the back. There are a few walking tracks. There is also a cafe here.

Ski slope also here, didn’t see the slope but heard it was good for sledging.

Frozen lake at the back of the hotel is where most of the activities took place. We spent hours building snowman and sledging down the banks.

No northern lights sadly due to cloud coverage but the lake would be the perfect place to see them.

Reps do a great job, TUI were fantastic, everything was very well organised. Charlie Christmas, Merry Morgan, sleighbell soph , frosty snow Dan and Christmas Cracker Katie all worked really hard and entertained the children.

We were never cold but the temps never really went as low as -8c. Thermals, fleece, jogging bottoms, socks and snow suit with a hat was toasty enough. I constantly took my gloves off to take pictures and was never too cold. Temps are set to decrease over the next few days though and it ha seven -29c the day before we arrived. I think we had the prefect temperature.

My little girl (5) loved it, the small things like building a snowman, being pulled on a sledge, making friends, just playing in the snow were her favourite things.

It barely gets light. Even though I had read about the limited light, it still shocked me how little daylight there is. Sometimes My brain didn’t know if it was 9am or midnight. It’s weird.

Also so much snow!!

Now I’m off to price up next year!!

Date of stay: December 2019
Trip type: Travelled with family
4  Thank sarah5320
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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