I wanted to take a moment to thank your concierge/front desk team on their excellent customer service and communication. I traveled to Iceland with my family (3 kids under the age of 6 years old) and my husband with no idea on how to book tours and transfers. Your amazing staff was very prompt in answering all my questions and assisting with bookings prior to our arrival. They answered all my questions and concerns with promptness and helped me plan our daughter's 5th birthday in Iceland. I heavily relied on the teams feedback and suggestions. Upon arrival, we were greeted by two very helpful and sweet front desk team members. She personally walked us to the building where our room was located and recommended a delicious place for lunch. All the tours that we booked from the hotel were fantastic! During our stay the staff assisted with dinner reservations and recommendations, additional tour excursion to the glaciers, and rental of the car. The hotel room was more beautiful than the pictures. It was spacious, clean, and decorated beautiful. We loved the package that included breakfast in our room every morning. The kitchen in the room was fully equipped to make coffee, heat up our food, and even came with wine, milk, and orange juice. We loved the fresh bread that was delivered to our door every morning. We hoped you enjoyed the chocolates we brought from the US. Thank you so much for all your help and accommodations. We will definitely be back and recommend this place to all our friends and family!
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