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Reviews (98)
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All reviewsprince charlesvictoria hotelmezzanine floorthe main hotel buildingpenny black barprivate hospitalrooftop poolplenty of sun loungersgreat facilitiesloved maltabuffet breakfastwould definitely stay here againair conditioningreception staffshort breakvisit maltathe bus
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Reviewed 20 April 2015

During check-in, I asked the concierge to give me a nice room, and boy, did he give me a nice room, a suite that was not in the Victoria Hotel proper but in the adjoining building, the Palazzo Capua, a historic structure also run by the same management. Breakfast was nice and plentifulbut somewhat monotonous after a few days of the same. The staff at the desk are all friendly and helpful, especially the perenially cheerful Charles, who seems to know all the guests by name and who really went out of his way to answer all my questions about how to get around in Malta, making dinner reservations etc., etc. A wonderful experience all in all.

  • Stayed: April 2015, travelled solo
    • Value
    • Rooms
    • Service
4  Thank Jess E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at Palazzo Capua, responded to this reviewResponded 27 April 2015

Dear Jess E,

Your review on TripAdvisor titled 'A big Maltese surprise' does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management,are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2015

The place is pure class and worth every penny, lovely room, staff excellent. The weather was not good so having a place to relax like the Palazzo capua was good. Plus you have all the facilities of next door to use.......definitely recommend it

Stayed: February 2015, travelled as a couple
2  Thank GaryGazzaMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at Palazzo Capua, responded to this reviewResponded 4 March 2015

Dear GaryGazzaMac,

On behalf of all the management and staff at Palazzo Capua, I would like to thank you for your complimentary review.

You had only lovely words and praise, and for this we thank you once again.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2015

We stayed at the Palazzo for the valentines weekand. we were greeted nicely by Elenor at the reception she was nice and very helpful. The Room was Superb and cosy and clenliness at its best. The food was lovely and the tables were set nicely for the occasion. We had Breakfast served in our suite wich was punctual and mouthwatering. I absolutly give my 10+
would also like to thank Mr Portelli the front office manager for the great hospitality we were realy served like Royalties.

Room Tip: Prince Charles Suite
  • Stayed: February 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Sylvann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy T, Director of Sales at Palazzo Capua, responded to this reviewResponded 23 February 2015

Hi Sylvann,

thank you for taking the time to write and share your experience at Palazzo Capua!

We are very happy to see that you enjoyed your stay on Valentine's Day and will certainly convey your praise to Elenor and Charles.

We do look forward to welcoming you back to Palazzo Capua and if you do make any plans for a 2nd visit please feel free to contact us on reservations.palazzo @ axhotelsmalta.com.

BR
Andy Tanti

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Reviewed 20 January 2015

My daughter and I stayed at the Pallazo Capua for 3 nights last week for a 21st birthday surprise for her, and we were not disapointed.The Suite was spacious and and very comfortable, the room was clean and well stocked with toiletries. The reception staff at the front desk were very accomodating and courteous everyday and any problems were resolved quickly. I would love to return and spend more time in Malta to appreciate the places we didn't have time to visit.Thanyou.

  • Stayed: January 2015, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Racingsnake186520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy T, Director of Sales at Palazzo Capua, responded to this reviewResponded 23 January 2015

Thank you for your feedback and comments following your recent stay at Palazzo Capua.

We are happy to read that your experience was a positive one and definitely look forward to welcoming you again at Palazzo Capua.

If you would like some information on interesting places to visit whilst in Malta please do let us know. We can help you plan an itinerary which would suit your pace together with any entrance tickets to museums, etc...

BR
Andy

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Reviewed 5 January 2015

was expecting great things from the palazzo capau but when we were shown our room we were very disappointed. we had been given a suite that had hardly any natural light with just small windows that were covered with blinds that didnt pull up, no outside space, and a small bathroom that had an unpleasant smell. we asked if we could change rooms and fortunately the staff immediately sorted us out a much nicer suite which had light coming in from large patio doors that led onto a private balcony, although the mezzanine bedroom was still a little dark. the suite was spacious, clean and tastefully furnished, had a large bathroom with seperate shower. the bed was nice and big but there was a couple of lumpy springs in the mattress. the tea/coffee facilities were not regulary topped up by the room attendant so we had to ring reception several times for extra milk tea bags etc. breakfast was served in the sister hotel (victoria hotel) next door, this was a buffet breakfast with a pretty good selection of cooked and cold, bread, cereals and fruit. coffee was horrible. all the staff throughout our stay were friendly and helpful and welcoming. must highly reccommend the Temptasian restuarant on the 9th floor of the hotel, delicous food, but you will probably need to book as they get very busy. apart from my few little niggles it was a very enjoyable stay in a very lovely hotel.

Room Tip: do not stay in the suite on the corner at the front, it is like a dungeon with no natural light
  • Stayed: December 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank annie-shaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy T, Director of Sales at Palazzo Capua, responded to this reviewResponded 23 January 2015

Hi Annie,

thank you for taking the time to share your experience following your recent stay at Palazzo Capua.

We have taken on board your feedback and will be definitely looking at means and ways to improve guest's experience whilst staying at Palazzo Capua.

I would also like to thank you for your praise and comments concerning my colleagues manner at handling your request and queries.

Last but not least if you do plan a second visit in the near future please feel free to contact me on +356 21334711 alternatively on reservations.palazzo@axhotelsmalta.com... it would be a great pleasure welcoming you once again at Palazzo Capua.

BR
Andy

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