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Reviewed 7 March 2015 via mobile

The hotel is not a 4 stars quality. The service is very bad and no warm and profesional people. Only staff who treat you like a cow... Any personal detail... If you want something normal like a taxi and you book with them, you can have big troubles!!! Wifi stuck all the time... Really very bad hotel, the food and rooms are very bad quality...

Stayed: February 2015, travelled on business
1  Thank Diego A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this reviewResponded 13 March 2015

Dear Diego A,

I am sorry that the hotel and our services did not seem to meet your expectations although I feel it is important to point out that you were allocated a superior room with free WIFI when your booking was for a standard room.

We also agreed to alter your reservation dates when you decided to go back to Spain for a few days.

Kind regards
C. Burgess

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2015

We have visited Malta many times and have stayed in Sliema and Valletta. This was our first visit at the Windsor and we were pleasantly surprised by what we found having read the reviews before we went. We were a bit apprehensive about the comments on noisy students in the hotel but this was not a problem. We were happy with our room although small and a little damp smelling, the decor was nice, the beds comfortable and everything clean and tidy. Our beds were made every day, the room cleaned and new towels supplied. There were no drink making facilities in the room but we were not expecting them as they were not included on the description of the room so we don't know why so many people moaned about this. We ordered a pot of tea in the lounge a couple of times which was great and only cost 1.50€. The staff were Al very pleasant. One of the lifts was out of order while we were there but this wasn't a problem. We used the free wi-fi in the lounge area everyday and it only failed us on one occasion. In fact I was able to log on in our room on some occasions! The restaurant was good service and at least 3 choices each evening. Some of the food was a bit chewy and bland but for the money we paid it was great value. We didn't use the pool as it didn't seem very warm but that didn't upset us at all. All in all we were made very welcome here and would definitely return in the future. Thank you for your hospitality.

Stayed: February 2015, travelled as a couple
2  Thank Lin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this reviewResponded 13 March 2015

Dear Lin W,

Thank you for your review and am pleased that the hotel lived up to your expectations.

We do look forward to seeing your again should you decide to re visit Malta.

Kind regards
C. Burgess

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2015

stayed here with a group of 25 people for the Marathon in Malta so we weren't on holiday as such.
We went bed and breakfast which was ok .. the food was hot and there was a small selection for all tastes.
The hotel was clean and tidy some areas a little dated. the staff were great and as we were a large group let us take over the seating area on the lower floor with a pool table.
Our room on the 5th floor was really nice.. only complaint was the hot water took 20 mins to come through and there was no shower curtain so the floor got very wet ..
There are no coffee making facilities in the rooms but you could hire a kettle.
The main disappointment was the pool and Jacuzzi .... the out door pool was green and in need of maintenance the indoor pool looked like it had bits of tissue paper on the bottom of it and was cold to touch, the Jacuzzi was cold and only half full .. the area smelt a bit so we didn't use it .
I would stay here again if on a budget and didn't want to use the facilities

Room Tip: 5 th floor had better rooms
  • Stayed: February 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Mandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this reviewResponded 13 March 2015

Dear Mandy S,

Thank you for your review.

Standard rooms are not equipped with tea/coffee making facilties but this was available in your superior room.

The weather before and during your stay was rather bad which did not give us the opportunity to clean the outdoor pool although the normal chemical treatment was always carried out. The indoor pool water temperature is kept at between 25 and 27 degrees.

We do thank you for your compliments regarding our staff and we hope to see you again should you revisit Malta.

Kind regards
C. Burgess

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Reviewed 20 February 2015

Variety of food OK, but poor quality, no water or hot drinks in the restaurant at dinner, no tea/coffee in room. We spent money on eating out, even though we were half board. Only one English TV news channel, no WiFi in room. Indoor pool cold. Jacuzzi not working correctly. Maltese quality of star rating not the same as the rest of the world.Thomas Cook should not have sold as a 4 star, 2 at best. They should have been forthcoming when we booked. The staff were friendly, the towels were changed every day, and drinks were reasonably priced. We personally wouldn't use this hotel again.

Room Tip: We don't have one.
  • Stayed: February 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this reviewResponded 13 March 2015

Dear David H,

Thank you for taking the time to post a review regarding your recent stay at out hotel.

I am sorry that you found the food not to your liking but I can assure you that we have a number of guests to choose to have dinner in our restaurant at a supplement.

The indoor pool is kept at a temperature of 25 to 27 degrees and the jacuzzi has knobs that one can use to adjust the flow of water.

Apart from a English language news station, there is also a film station in English with Arab sub titles and all brochures and our website clearly state that standard rooms do not include free WIFI. WIFI, together with tea/coffee making facilities is included in our superior rooms.

Kind regards
C Burgess

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Reviewed 28 January 2015

stayed here in summer 2013 and 2014, it was really good
long days spent at the swimming pool, rooms are big enough to contain 15 people
the receptionist made me a bandage at 5 o'clock after hurting my leg, very helpful

Room Tip: choose rooms with balcony it's way more fun
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
3  Thank Olivergris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this reviewResponded 5 February 2015

Dear Olivergris,
Thank you for your comments and it is pleasing to note that you are that you are a repeat client.

Kind regards
C. Burgess

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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