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Best Western Plus Grand Hotel Victor Hugo(Luxembourg City)(Great Value!)
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Reviews (358)
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All reviewstrain stationsmell of cigaretteshelpful and spoke great englishhot and cold optionsreception area isstandard hotelfree wifi in the roomsimple hoteltransport linkstwin roomhotel is perfectconvenient locationstaff at receptiona lot of noiseexcellent locationlate at nightthe air conditioning
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Reviewed 11 December 2015 via mobile

Stayed here for one night on 10 Dec.
Having read previous reviews I agree with comments about it being dated but we thought the beds were so comfy and two big pillows which is rare in Europe!
The receptionist was formal but neither helpful or unhelpful.
Breakfast was below standard as for food quality also the two waiting staff were so eager to clear tables that after we had finished our cereals we went to get toast and on our return two minutes later noticed our tabled totally cleared including our pots of coffee which we found annoying yet humorous.
Luxembourg City was good for a day trip and wouldn't feel the need to return again.

Stayed: December 2015, travelled as a couple
Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2015

Very nice staff and good location. Nice room for breakfast. Rooms could do a renovation, and note that some rooms are for smokers. So, if you do not appreciate the smell of cigarettes, ask for a non-smoking room.

  • Stayed: November 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank MissSuisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2015

Positives
Good breakfast
Good wifi (downstairs only)
Super easy from airport (Number 16 bus, stops outside)
Heavily discounted

Negatves
Rooms feel tired
10-15 mins walk from town (Town would be more expensive of course)

Area felt plenty safe enough, even at night.

Receptionist didn't seem very happy ....

  • Stayed: November 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank bckirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2015

We arrived together (party of 3) but independent business traveler. Receptionist was not very friendly and checked us in not one-by one but all together, with means doing the paperwork at the same time and finishing one of us at a time. Unnecessary delay during this procedure...
Rooms are nice and clean but single beds are very sweaty (hospital beds), small and firm.
No WiFi coverage in my room (606) at the end of the hallway in the corner. Free WiFi via outdated login procedure every time again and every 24 hours new login details. Complained about it, but could not be solved. For a business hotel a major flaw. No High Speed at all like advertised.

Breakfast ok but not outstanding, coffee American style (weak and no taste).

Not comming back ever.

  • Stayed: November 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Maartje_Jurgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2015

I chose this hotel for the very convenient location. All sights are within walking distance, main railway station is across the road, as well as many buses (incl airport bus). This was my first stay in a Best Western and I wasn't disappointed. The single room was comfortable and clean, nothing fancy but serves the purpose perfectly. Breakfast had plenty of choices, the hotel also gave me vouchers for a free glass of wine and 10% off dinner, which turned out to be pretty good value. Staff were friendly, very helpful. It's nothing special but served the purpose just fine, I'd recommend this for a short stay.

Room Tip: Rooms with a window to the inner court are very quiet
  • Stayed: November 2015, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Iris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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