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Reviewed 6 April 2017 via mobile

Stayed for a week of skiing. The hotel is warm and welcoming and the rooms clean if not a little tired! We had a room on the 5th floor at the back so a really dark room - no sun at all -but spacious. Our sons were in a room at the front which whilst smaller had a great view up the mountain and was lovely to sit on the balcony in the evening watching the piste bashers while the sun went down!
We had half board and the food was excellent - full credit to the grill chef who kept up orders for at least four people at a time - she was amazing. There was a wide choice each day and always hot and plentiful.
There's ski lockers which are free - you pay a €10 deposit for the lock. This is down in the car park area of the hotel. The parking at the hotel is VERY expensive however directly opposite the hotel there is a public car park which charges €3 from 8am to 8pm. This is patrolled daily so you have to either get there at 8am or you can feed the machine in the evening ready for the next day!
Would definitely stay here again due to the close proximity of the lifts, the comfortable clean rooms and good food.

Stayed: March 2017, travelled with family
Thank JaniePet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni V, Manager at Himalaia Soldeu, responded to this reviewResponded 8 April 2017

Janiepet,

Thanks for your time and your opinion. I´ll share your comment wiht Agostina, the lady in the grill chef, she will be happy because this kinds of comments give us a big energy to continue in this line.

The rooms on the 5th floor will be rebuilt next setembre, so i´m sure you´ll apreciate the new lighting, I hope you ´ll enjoyed in your next visit to Andorra.

Kind regards,

Toni Villalta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2017 via mobile

Our first time staying at this hotel, and a good experience. Our studio room was on the 3rd floor, was a good size with very comfortable beds, clean and well presented. There is no kettle but it has a microwave so a little ingenuity produced hot drinks in the room. The bathroom has a standard bath with a partial screen for the associated shower, the shower screen is a little inefficient so the tiled floor does get wet but this isn't a great problem. The hair dryer in the bath room is not the most effective so my wife was glad that she had packed her own.

The buffet style meals were of a generally good standard with a reasonable rather than vast choice. The staff were pleasant and helpful.

There is a comfortable bar/lounge with a children's ball play area adjacent to it. There is a fitness room and spa which we didn't sample.

WiFi was fairly standard for a hotel, good for email, news and weather, not great for bigger downloads.

The ski lockers are large but not heated. A padlock is required but one can be obtained from the hotel. There are closer hotels to the gondola but as the Himalayas is central in the village it is within an easy 5 minute walk to the gondola so we didn't feel the need to hire a locker at the gondola station.

The central location gives it several easy apre ski options on the doorstep. It can be a bit noisy in the street at the front of the hotel late at night but we didn't find it intrusive from the 3rd floor.

Overall this hotel was of a good standard, in a good position and at a good price. Would we go there again? A definite yes.

Stayed: March 2017, travelled as a couple
Thank Dannysdadski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni V, Manager at Himalaia Soldeu, responded to this reviewResponded 8 April 2017

Dear Danny,

thanks a lot for sharing your time with us. I want to thank you your description about our hotel and I´m really glad to read you will come again.

I hope to see you next winter.

Kind regards,

Toni Villlata
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

Third time at this hotel, the rooms are spacious and warm, Rooms in lower floors tend to be noisy due to the bars in the gallery below the hotel, if you stay in the 4th or 5th floor its good enough for a good night sleep. The bed was ok as well as the pillow, the sofa was in urgent need of replacement, the walls should be repainted.

Always stayed with half boarding, its nice not to worry where to have dinner, The food is good with several choices (meat, fish, grill, pastas, salads, etc...). The best time to have a quiet dinner is after 9PM, before the restaurant is packed and noisy.

The receptionists are very helpful and attentive, the waiters in the restaurant are a bit harsh but with the amount of people they serve every night its admissible :)

Lousy WIFI but its the same everywhere,

The hotel has private parking with a extra fee 18€/day, a bit expensive but its better than having to dig your car from under the snow. Pets allowed 10€/day, Ski locker in the basement. 100 meter walk from Soldeu gondola, 20 metrer walk to the bus stop to Pas de la casa or to Andorra la Vella.

Room Tip: 4th or 5th floor ski slopes view is the best choice
  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Hapoise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni V, Manager at Himalaia Soldeu, responded to this reviewResponded 28 March 2017

Very kind Hapoise.

Thanks for your review and for your fidelity with Himalaia Soldeu.

Next winter I hope you visit us again and could sleep in one of our new rooms on the 5th floor.

Kind regards,

Toni Villalta
Hotel manager

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Reviewed 19 March 2017

A group of 4 families stayed here 2 weeks ago, and we are already looking at booking for next year. I have to say we were all pleasantly surprised, we stayed in the apartment rooms on 3rd floor which were really spacious, at the back of the hotel which was quieter. It was nice to have a separate room for the grown ups with your own wardrobes too. Kids were in the lounge, which had small kitchen and TV with some English channels, but wasn't used much to be honest.

It got a bit warm in the night but easily fixed by turning the thermostat down! We took advantage of the laundry service which was very quick and cheap, 1 full bag 12euros.

We always returned to a cleaned room where they even tidied up some of the kids stuff, but it was immaculate. Bathroom was a little dated and shower needs upgrading as it got everywhere.

Kids loved the ball pit room, and pool table and there was plenty to keep them occupied.

Staff were very friendly and helpful, excellent and patient with our group!

The food was ok, plenty of selection and great grill choices in the evening, lots of healthy options too.The grill chef was amazing, really quick turn around, super efficient, but was really missed on our last day... I understand she needed a day off but the person you replaced her with didn't quite get it..we waited 30 min for 2 fried eggs.

The resort itself was brilliant, great ski instructors and plenty of skiing for all levels. Will probably rent a locker at the Gondola next year, especially when trying carry kids skis etc.

WiFi does need looking at, having to log on every time is a pain, but it was only needed by the adults as kids were so occupied we were electronics free for the whole week. it was also a welcome break not constantly checking work emails..

Good tip, you can use the Grandivilaria WiFi hotspots by using the code on your lift pass.

  • Stayed: March 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank CarenG74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2017 via mobile

Defintly not a 4 star hotel. Room poorly maintained. Lite bulbs missing and shower unconmfertable spreading water all around. No amnities just the bare minimum. Phone unable to receive outsude calls. Wifi slow and intermittent. And food is terrible, basic cantine style and presented in an unsanitary fashion: salads, cheese and cold cut are served without proper refrigeration and hot dishes are warm. The sauna water are tapud and one pool is not working. Bars below hotel are very noisy until 0300am.

Stayed: March 2017, travelled as a couple
1  Thank Adie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni V, Manager at Himalaia Soldeu, responded to this reviewResponded 13 March 2017

Dear Adie,

I would like to thank you for taking the time to share your opinion about your stay at Hotel Himalaia Soldeu . We value your opinion, since the suggestions of our guests are of great help to improve both the facilities and the services we offer.
We look forward to welcoming you again soon in our hotel
Sincerely,

Toni Villalta
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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