I chose this hotel because of its location near the Patscherkofelbahnen and because most of the reviews I read on trip advisor were favorable. I booked directly via the hotel's website because they advertised that breakfast was included in the price. We stayed for 2 nights and did not spend much time in the room as we were sightseeing all day.
I booked a standard room (non-smoking) for 4 people with a mountain view. Upon arrival we were given a free upgrade to a "suite" (#303). I don't know why they upgraded us but we didn't question it! We arrived late and were tired and hungry so we ate at the hotel restaurant before inspecting the room. I ordered the dumplings plate which was delicious. However, the service in the restaurant was slow as the kitchen was apparently backed up. The server was friendly but seemed stressed. Also, we are accustomed to paying with our Visa or Mastercard but the restaurant prefered cash.
The room was big and had a nice view of the mountains, however it stank of cigarette smoke! Opening the windows helped but I really felt that I was inhaling smoke all night. I did not find the bed comfortable and woke up with a very sore back, however; my husband thought the bed was OK. The room was a bit run-down and the sofa-bed had large rips in it, maybe time to upgrade the furniture? The shower and toilet were in separate rooms from each other. This was a nice idea (making the toilet available if the shower was occupied,) however there was no sink in the toilet room! (In other words you couldn't wash your hands until the bathroom was free.) A bit of an oversight, but both the toilet and bath were clean. The free wifi worked problem free.
Breakfast was OK with yogurts, cereal, bread, cheese, sandwich meat and eggs. The juice came from a machine ("chemical juice" as we call it,) and the coffee was not good. I think that maybe the coffee machine needs to be cleaned.) The server only spoke German and did not appear to enjoy her job. However, she might have just been tired as she seemed to be on duty at the hotel from early morning to late evening throughout our stay.
The hotel stank of cigarette smoke and to my children's disappointment (but my relief!) swimming was forbidden in the "swimming pond" (swamp!) advertised on the hotel website.
To summerize, the room was large and the view was beautiful. The location was very good with walking distance to the Patscherkofelbahnen and a 9 min bus ride into Innsbruck. However, the overpowering cigarette smell put me off and I felt that the price (140€) was a bit high the room (even with the free upgrade.)
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- Also Known As:
- Gruberhof Hotel Igls