I was trying to book a suite in A-Rosa, i received an offer which i accepted. Then I received a mail and now suddenly they wanted 800 euros more. I did not want to pay. I was asking if i could talk with the Hotel Manager, Mr Schramm, but I was turned down. The same happened during earlier visits also, a couple of times I was asking to be connected with the Manager, but I was always turned down. Mr. Schramm is for the more important tasks than talking with a customer. I even wrote a mail to the company head-quarters, but received no answer. I find this very rude behavior towards a customer. I will never go back to A-Rosa and it is a pitty, because we always enjoyed the hotel very much.More
- Free Wifi
- Pool