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Reviewed 7 April 2020

Very friendly personal. Beautiful and charming rooms like in good old times.
Amazing breakfast, apparently voted one of the best in Vienna.
Location is close to a lot of important sightseeing spots, restaurants and the Naschmarkt, still very quiet. Would totally go there again if there was no travel restriction at the moment.

Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank TrisGo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HOTEL_KAISERHOF_WIEN, Marketing & Sales Manager at Hotel Kaiserhof Wien, responded to this reviewResponded 8 April 2020

Dear valued guest,

Thank you so much for your positive review especially during these difficult times! We look forward to welcoming you back soon at the Hotel Kaiserhof Vienna once our doors are open again.

All the best and stay safe!

Hotel Kaiserhof Management & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020 via mobile

This hotel sounded good from our initial internet search when booking and we weren’t disappointed, in fact quite the opposite. We received a very warm welcome from the staff. They were extremely helpful and made us feel valued throughout our stay. The classic room we had booked was delightful. Plenty of space, very quiet, very comfortable bed and wonderful en suite facilities. Apart from the minibar there, unusually for European hotels, were free tea and coffee making facilities in the room as well. The main reception area of the hotel was very comfortable with easy chairs. The highlight of our three night stay was the breakfast buffet. It was served in a beautiful and very comfortable restaurant and the selection was outstanding with everything you could possibly want for breakfast. The staff were very attentive and even remembered our drink choices from one day to the next.
We both gave this hotel a five star rating and would highly recommend it. For what we experienced the price was very good value. The hotel is also very well positioned for all the tourist attractions of the city.

Date of stay: March 2020
Trip type: Travelled as a couple
3  Thank P6970GBjohnh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HOTEL_KAISERHOF_WIEN, Marketing & Sales Manager at Hotel Kaiserhof Wien, responded to this reviewResponded 13 March 2020

Dear valued guest,

we would like to sincerely thank you for staying at Hotel Kaiserhof Wien and for taking the time to share your wonderful impressions with us.

We are truly humbled by your praises and all of our colleagues are extremely proud for receiving such remarks. It will help with further motivation to exceeding our guest's expectations. We are all delighted by your feedback and we are so lucky that our spirit, philosophy and efforts have reached you in a way we only can imagine! Thank you for your feedback. We are all blissfully happy that you enjoyed your breakfast at Kaiserhof Wien!

We look forward to the opportunity of welcoming you back to Hotel Kaiserhof hopefully in the very near future. It would be our very pleasure!

With kindest regards and best wishes,

HOTEL KAISERHOF WIEN Management & Team

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Reviewed 9 March 2020

My first visit to Vienna and the Hotel Kaiserhof was a wonderful introduction. A historic hotel which has been modernised, it sits on a quiet side street – easily reached from the airport via public transport, in the surrounding area (easily reached on foot) are the St Charles church, Secession building and the Naschmarkt (amazing food market). The museum precinct was 20 minutes easy walk, as well as St Stephens cathedral.

The hotel has lovely public areas on the ground floor and the breakfast offers a substantial array of options to start the day with – the staff are friendly and professional, it’s a more personal hotel than the usual chains. Our room was nicely decorated and clean, the bed roomy and comfortable.

We would definitely stay here again – the surrounding area is safe and interesting and we’d love to explore Vienna even more using the Kaiserhof as a base.

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
2  Thank KiwiKong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HOTEL_KAISERHOF_WIEN, Marketing & Sales Manager at Hotel Kaiserhof Wien, responded to this reviewResponded 9 March 2020

Dear valued guest,

Thank you so much for staying at the HOTEL KAISERHOF WIEN and sharing your experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you again!

Kind regards,

Hotel Kaiserhof Wien Management & Team

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Reviewed 8 March 2020

My wife and I stayed here 4 nights on our first trip to Vienna. Our choice was influenced by the good reviews on Trip Advisor and the experience didn't disappoint. The hotel and rooms were spotlessly clean. The general ambiance of the place and their was genuine friendliness from all the staff who were efficient and very helpful at all levels. There was a great choice at breakfast with fruit, yogurt and cereals as well as cooked options. Allergies were accounted for (I'm gluten intolerant) and the waiter didn't have to be told again & brought a GF selection to our table every breakfast. There are plenty of good restaurants nearby for an evening meal and we finished the day in the bar where Sanjay proved to be an knowledgeable and friendly bar person and another member of staff who was a credit to the hotel. Overall a classic example of how to run a good establishment - we would stay again for sure.

Room tip: Our room was very quiet - it was at the back of the hotel on the first floor.
Date of stay: March 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank Andy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HOTEL_KAISERHOF_WIEN, Marketing & Sales Manager at Hotel Kaiserhof Wien, responded to this reviewResponded 9 March 2020

Dear valued guest,

thank you very much for staying at Hotel KAISERHOF Vienna and for taking the time to share your wonderful impressions with us. We are truly humbled by your praises and shall share your amazing feedback with all our colleagues. We are very happy that our spirit and philosophy hast reached and taken you and are looking forward to welcome you back hopefully in the very near future.

Kind regards and best wishes,

HOTEL KAISERHOF WIEN Management & Team

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Reviewed 7 March 2020

I stayed here for 3 nights recently on a business trip. I have stayed in a number of hotels in Vienna and now I have a new favourite. The rooms are clean and comfortable (I stayed in a classic double room). They have nice little touches, for example the chocolates on the bed on arrival and the books on the bookshelf. Breakfasts are excellent.

The staff deserve a special mention. All the staff at the front desk were friendly and very helpful. The staff at breakfast were also amazing - especially the woman who learnt our room numbers so she didn't have to ask every day.

Location is a short walk to the nearest underground station and close enough to walk to the centre. They have umbrellas you can use if it is raining.

You can also ride one of the slowest lifts in Vienna if you take the right hand lift - the left hand lift is only marginally faster :)

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Mark R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HOTEL_KAISERHOF_WIEN, Marketing & Sales Manager at Hotel Kaiserhof Wien, responded to this reviewResponded 9 March 2020

Dear Mark,

Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words!

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