As an IHG Rewards Platinum member, I found this property to be lacking. First off, the hotel is disjointed with 2 separate elevators depending on which part of the hotel you are staying in. The back area of the hotel requires you to go up about 3 steps, then go back down about 3 steps before reaching the elevator. For anyone with a disability this could present a challenge since no ramp is provided on the first set of steps. In addition, if you have luggage it can be difficult to lift it up these stairs. I also was not impressed that as a platinum member the hotel did not upgrade us to a higher floor and/or better room.
Another issue with the hotel is the rooms are extremely dated or at least the room I received was. The room was small, had bluish black carpets that were spotted, and the water temperature while taking a shower fluctuated. In addition, this hotel is typical of European hotels where it requires you to enter the room key into a slot upon entering the room to turn on the lights. However, this is the first European hotel I have stayed at that also turns the air conditioner completely off when the key is removed from this slot. As such, the room would be 85-95 degrees Fahrenheit when we arrived back in the afternoon and housekeeping would always open the window which allowed the humidity to come into the room. As such, we initially thought our air conditioning wasn't working because we turned the thermostat all the way down to the coldest setting when the room hadn't cooled off after several hours and we like to keep the room at 75-78 degrees Fahrenheit, but after about 7-8 hours the room would finally become comfortable, just in time to wake up the next morning.
Another issue we had was that housekeeping when they made up the room removed the comforter from the bed and folded it in such a way that we every evening had to take the comforter off the bed, turn it around and then place it back on the bed to sleep. As such, we considered the bed to have not been made on a daily basis.
We did really like the area the hotel was located in with a great traditional Austrian restaurant only a few blocks away that the front desk recommended. We also liked the Nacht Markdt which was only a few blocks away for the variety of restaurants as well as the vendors who sold a variety of prepackaged and fresh food. There was a supermarket just down the street, and the metro (about a 10 minute ride into town) was located right next to the Nacht Markdt which was probably a 10 minute walk. Later at night we did sometimes feel a little unsafe when walking back to the hotel from the metro if we took certain streets because of the construction and lack of lighting.
- Official Description (provided by the hotel):
- Dear Vienna visitor, because of its central location the Holiday Inn Vienna City is an ideal starting point to explore Vienna. The attractions of Vienna, such as the 'Ring', the State Opera House, the 'Karlskirche', the 'Musikverein', the popular 'Naschmarkt' and the 'Mariahilferstrasse' are only a short walk away from the hotel - the Schoenbrunn Palace, the 'Hofburg' and the Vienna International Centre can comfortably be reached with the underground nearby. All hotel rooms are equipped with High Speed Internet access, in public areas such as the bar, the lobby and the restaurant Wirless Lan is installed. Recreation is offered in the hotel owned steam bath and during the summer months in our romantic garden. In our conference rooms we ensure the smooth operation for your event for up to 50 people. Dear Vienna visitor, we would be delighted to welcome you at our hotel during your stay in Vienna. Yours sincerely, Holiday Inn Vienna City. ... more less
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- Also Known As:
- Holiday Inn Vienna City Hotel Vienna
- Vienna Holiday Inn