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Reviews (1,218)
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All reviewsgarden roomminute walkhotel is locatedopera housewalking distancequiet locationexcellent hotelan upgrademetro stationbreakfast buffet iscomfortable stayschonbrunn palacerooms are smallcomfortable hotelmini baryogurtnaschmarkt
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Reviewed 30 October 2014

As an IHG Rewards Platinum member, I found this property to be lacking. First off, the hotel is disjointed with 2 separate elevators depending on which part of the hotel you are staying in. The back area of the hotel requires you to go up about 3 steps, then go back down about 3 steps before reaching the elevator. For anyone with a disability this could present a challenge since no ramp is provided on the first set of steps. In addition, if you have luggage it can be difficult to lift it up these stairs. I also was not impressed that as a platinum member the hotel did not upgrade us to a higher floor and/or better room.

Another issue with the hotel is the rooms are extremely dated or at least the room I received was. The room was small, had bluish black carpets that were spotted, and the water temperature while taking a shower fluctuated. In addition, this hotel is typical of European hotels where it requires you to enter the room key into a slot upon entering the room to turn on the lights. However, this is the first European hotel I have stayed at that also turns the air conditioner completely off when the key is removed from this slot. As such, the room would be 85-95 degrees Fahrenheit when we arrived back in the afternoon and housekeeping would always open the window which allowed the humidity to come into the room. As such, we initially thought our air conditioning wasn't working because we turned the thermostat all the way down to the coldest setting when the room hadn't cooled off after several hours and we like to keep the room at 75-78 degrees Fahrenheit, but after about 7-8 hours the room would finally become comfortable, just in time to wake up the next morning.

Another issue we had was that housekeeping when they made up the room removed the comforter from the bed and folded it in such a way that we every evening had to take the comforter off the bed, turn it around and then place it back on the bed to sleep. As such, we considered the bed to have not been made on a daily basis.

We did really like the area the hotel was located in with a great traditional Austrian restaurant only a few blocks away that the front desk recommended. We also liked the Nacht Markdt which was only a few blocks away for the variety of restaurants as well as the vendors who sold a variety of prepackaged and fresh food. There was a supermarket just down the street, and the metro (about a 10 minute ride into town) was located right next to the Nacht Markdt which was probably a 10 minute walk. Later at night we did sometimes feel a little unsafe when walking back to the hotel from the metro if we took certain streets because of the construction and lack of lighting.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Vienna City, responded to this reviewResponded 15 November 2014

Dear Joseph C,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are glad to hear you found our location convenient. We truly regret the overall disappointment you may have had especially with the room that you were given and the housekeeping level of service being below par. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you again for your comments and continued loyalty as an IHG Rewards Club Platinum member.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2014

A good hotel and not far from the underground. Excellent breakfast buffet. Staff all friendly and reception very helpful. Near the market too with lots of lovely food choices.

Our room was quiet but as the weather was mild we opened the windows and sadly then had smoke from smokers sat talking in the garden.

Room Tip: Ask for a room over the garden to avoid traffic noise.
  • Stayed: October 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Kathryn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2014

We stayed there for 3 nights late last year. It is a 20 minute walk to the centre of Vienna. Lots of nice cafes and restaurants in the area and a nice dress shop where I got my wife a nice dress as part of the trip. The hotel itself is very clean and the staff seemed very friendly. The room was modern and clean and adequate space . We didn't eat at the restaurant as it seemed quite expensive. So we ate in town or local cafes for our stay. Overall a really handy position for a hotel is you are sight seeing the historic part of Vienna

  • Stayed: November 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Ray G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2014

The time I spent at the Hotel was great staff were extremely polite and helpful, room was very comfortable, food in restaurant was excellent, it was very near to the underground U-Bahn I was greeted every time I entered the reception which made my stay great I would definitely stay at this hotel in the future. The WiFi was good and also free to use. This is a place you should definitely think about using as a base for your stay

  • Stayed: October 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank clarinet325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2014 via mobile

I would certainly come back to this hotel. It's comfortably small and in a reasonably quiet side street, but only 15 minutes walk from the city centre and 5 minutes from the U-bahn.
All the staff - in every department - were friendly and helpful. I was greeted and made welcome every time I arrived or departed.
My penthouse room was clean and pleasant, and seemed to have everything I could have wanted. The bed was comfortable, and the bathroom more than adequate. Except the WiFi could be slow at times.
The breakfast was more than adequate with plenty choice, but I couldn't try the evening meal because I had concerts or operas every night and the restaurant opening hours are limited.

Stayed: October 2014, travelled solo
Thank Nigel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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