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Reviews (227)
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All reviewsegon restaurantroom was cleancooked breakfast was coldspace for clothesdirect accessnice hotelnespresso machinebreakfast was amazingpolar bearfresh fruitclose to the airportbooked a superior roomopen the windowcentral locationhot waterbreakfast buffetthe main street
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8 - 13 of 227 reviews
Reviewed 24 February 2018 via mobile

Stayed here for 3 nights in early February as a base to see the Northen Lights and explore Tromso. Nice hotel with a good central location, very good breakfast in a modern, light room (try and get a window seat to enjoy the views of the Catherdral). I'd recommend requesting a 'newly decorated' room as some rooms have yet to be upgraded - we asked and were immediately given newer rooms. Fab shower! Kettle and hair dryer provided in room. Helpful staff. The stop for the airport bus is just a few minutes walk away. A good base to explore Tromso.

Stayed: February 2018, travelled with friends
Thank DoItNow99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AidSchei, General Manager at Thon Hotel Polar, responded to this reviewResponded 26 February 2018

Thank you for sharing your experience with us, it is very nice to hear that you had an enjoyable stay with us. I'm glad you liked our hotel and all our facilities. Thank you for pointing out the breakfast. We always wish to serve all of our guests Norwegian high quality products, I'm glad you enjoyed it. We hope to see you again, welcome back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2018

The beds are very comfy and the breakfast spread is absolutely amazing. So much choice, including a decent amount of gluten-free options. There was also fresh fruit, different yoghurts and toppings, all kinds of bread and pastries, fish, eggs and veggies. The location is great, with everything in the city centre in walking distance.

The room was small, with very little storage (not very handy when travelling in winter). Our room (258) was located just above the Egon restaurant and just beneath the breakfast and fitness room, so it was rather noisy. We asked for twin beds months before our arrival, but were informed upon our arrival that there were only queen beds available. The bed itself was heavenly, and staff was very friendly.

Room Tip: 2nd floor rooms on the North side are located above the Egon Restaurant and below the breakfast and fitness room. They are rather noisy.
  • Stayed: February 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Cato D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AidSchei, General Manager at Thon Hotel Polar, responded to this reviewResponded 26 February 2018

Dear traveler, We appreciate you took the time to evaluate your stay with us at. We hope to see you back again in the near future.

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Reviewed 9 February 2018 via mobile

Stayed here for five nights in January, hotel very well situated and comfortable. Rooms a little on the small side and ours was very noisy at times, although we could not work out why. Staff were excellent, friendly and helpful and the breakfast buffet was enormous. Unfortunately at times there was not enough room in the breakfast room for everyone and do you sometimes needed to wait.

Stayed: January 2018, travelled as a couple
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AidSchei, General Manager at Thon Hotel Polar, responded to this reviewResponded 15 February 2018

First of all, I would like to thank you for having taken the time to fill out this satisfaction survey.
It is a pleasure for me to read that you enjoyed your stay. You can be assured that your remarks has been discussed with the people concerned and appropriate action has been taken, in order to avoid such situations in the future.

We hope to see you back again in the near future.

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Reviewed 6 February 2018

My daughter and I went to Norway last month and meet up with our foreign exchange daughter, who lives in Oslo. She was our guide to Tromsø to see the Arora Borealis. We stayed at Thon Hotel. Our room was plenty big enough for the three of us and within walking distance of almost anywhere you’d want to go. The breakfast every morning was great. I’d recommend this hotel to anyone. Now that we’ve seen the Arora need fo come back for the midnight sun.

Room Tip: five on all the ratings, the finger pad was not working at that spot
Stayed: January 2018, travelled with family
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AidSchei, General Manager at Thon Hotel Polar, responded to this reviewResponded 7 February 2018

Thank you for your top rating and for taking time to write a review after your stay with us at Thon Hotel Polar. I’m happy to read that you have enjoyed your stay with us and that our location has been convenient for your visit to Tromso.
Welcome back.

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Reviewed 5 February 2018

The hotel is located not too far from the main street, Storgata, which is a huge bonus to get around the city by foot! Airport shuttle bus is also not too far away, making the stay at the hotel easily accessible!

The room itself was big and clean, and we didn't feel congested like the rest of the hotel we stayed in Europe! We also loved the breakfast provided, with a wide variety of food! It's something that I looked forward to each morning!

Overall, a great experience. I'll definitely stay in this hotel when we return to Tromso in future!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AidSchei, General Manager at Thon Hotel Polar, responded to this reviewResponded 7 February 2018

Thank you for sharing your experience with us, it is very nice to hear that you had an enjoyable stay with us. I'm glad you liked our hotel and all our facilities. Thank you for pointing out the breakfast. We always wish to serve all of our guests Norwegian high quality products, I'm glad you enjoyed it. We hope to see you again, welcome back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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