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154 - 159 of 893 reviews
Reviewed 3 April 2017 via mobile

Checked into 18th floor room and just enjoyed the view of the beach. Went down later to check the beach but to our surprise unable to swim as got jelly fish. What a disappointment......walked the beach and went for dinner at the only restaurant. Spent the night and checked the next day.
Hotel was run down being a hand me down without any any upgrades. Many owners have run this property. The staff are trying to improve the facilities but needs a major renovation. Too many M&E services needs upgrading. I give a 6/10 with 10 being highest. Only the price is acceptable.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank Francis Xavier L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson L, Revenue Manager at Orchid Hotel Penang, responded to this reviewResponded 14 April 2017

Dear crownpwr,

Thank you for taking the time to write this review of your recent stay with us at Copthorne Orchid Hotel Penang.

We are happy to note that you like our rooms features with spectacular sea view, which is indeed one of our selling points.

The Hotel is undergoing maintenance exercise to its room interior and facilities from time to time, in order to enhance the guest staying experience.

Looking forward to welcoming you back in the near future.

The Management

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Reviewed 31 March 2017

My wife and I had a comfortable and enjoyable stay at this Hotel which has its own small beach at its backyard. From our our room on the 18th Floor, we had a partial view of the Malacca straits. A better, full view of the sea could be obtained if one specifically requests while booking ( selecting Floor Levels of 2 to 6 ). Level 7 at this Hotel houses the Restaurant and the swimming pool and also an access to the beach. The rooms are quite spacious, quiet and comfortable and the breakfast spread is sumptuous with good variety.

Room tip: Specify, while booking, a room with a full sea view which is possible at Floor levels from 2 to 6.
Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank raghavansundaresan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson L, Revenue Manager at Orchid Hotel Penang, responded to this reviewResponded 14 April 2017

Dear raghavansundaresan,

Thank you for taking the time to write this review of your recent stay with us at Copthorne Orchid Hotel Penang.

We are happy to note that you had such an enjoyable stay with us, which is definitely a great motivation to our staff.

Looking forward to welcoming you back again on your next visit to Penang.

The Management

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Reviewed 31 March 2017

I picked this place at random on Booking.com website cos of the low fee promised,and simply cos we had just disembarked from starcruise.

The hotel is on a steep hill and had probably a low turnout that day,carpark was empty and no patrons around.Seeing this i had pulled over my car at the entrance to have a quick check in and my hubby was in the car on the phone,our car was not obstructing anyone or any cars.

The valet who was there came and asked me to move my car and i had told him,my husband was in the car and i had a reservation at the hotel.After checking in i came back to my car and this time another valet and indian man was asking me why i didn't remove my car and i told him my husband is in the car,if he wanted him to move the car he should have just told my husband to park elsewhere.what is the big fuss?? we are not obstructing anyone and we wanted to load our luggage as your hotel is on a mountain!why do they have to keep harrasing us like that.

The front desk guy at the reception could have at least offered a smile,he was very unfriendly and not least bothered to help out when i asked him if we could have a seaview room.I did ask this as i know you have low occupancy and most hotels spoil us by giving a free upgrade to seaview room and other amenities,i have even received free breakfast on low occupancy days.

He was sticking by the rules and said if i wanted seaview i have to pay RM20,can you guys stop being soooo cheap?? why can't you offer guests a free upgrade when your hotel is empty!

Finally i said its alright,we got room 1909 at the far end and was handed a KEY?? since when we use keys for hotel room? on the way at the lift lobby at level 19 we saw the ceiling was fixed with tarpaulin to stop a leak....and there was tarpaulin on the floor of the corridor!! how can you give guests rooms on floors which have problems and faults!! this is really shodddy!

anyhow,we just stayed there waiting for the day to be over.The room given to us was decent,bathroom was clean,balcony could have been cleaned up from lizard droppings at least.We had a great view of the beach between the high rise condo facing our room.

never coming back ever again,staff should learn how to impress and sell the hotel not run the place down to the ground!!...staff should learn to be courteous and not hound guests and harrass to park their car when they are dealing at the reception.Absolutely horrible!

Room tip: don't bother!
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank sitagliptin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson L, Revenue Manager at Orchid Hotel Penang, responded to this reviewResponded 14 April 2017

Dear gita73,

Thank you for taking the time to write this review of your recent stay with us at Copthorne Orchid Hotel Penang.

We have noted your overall comments. However, we have forwarded the comments to the respective departments for necessary improvement.

On the issue of upgrade to Seaview Room, please be informed that all our rooms are all sea-facing. Guest who opt for panoramic or direct seaview at Superior and above categories just need to pay a bit of extra.

Hope you will give us another chance to be of service to you on your next visit to Penang.

The Management

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Reviewed 27 March 2017

By referring the previous review on this hotel, we almost canceled our vacation here. Yet, hubby would try for a 2nd chance. Yes, they have improved a lot! Staffs were friendly and very helpful. Mr. Hubby said he would 5 stars if only there is more variety of choices on the breakfast. Nevertheless, the food was delicious and superb. The swimming pool applied a very straight rule of swimming attire, but of that, they have a convenient shop that sale swimming suit for the guest which includes Muslimah swimming suit with an affordable price. The swimming pool was in good maintenance. We staying in junior suites. The room was spacious; more than enough for a couple with 3 kids like us. For Muslim, they provide praying mat and qibla direction too. The cleanliness of towel for the guest still can be improved. We got a very clean kettle. All plug point working well, and carpets are clean. If you are staying on level 6 and below, the room have an easy access to beach, pool, and restaurant. It just it might bit far to the parking lot & lobby. Beaches were clean and privacy. A good place for the kids to play with sand. Just be careful with the existence of jellyfish. Overall, we are so satisfied with the service and experience with Copthorne. Yes, will come again net time.

Date of stay: March 2017
Thank hziana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson L, Revenue Manager at Orchid Hotel Penang, responded to this reviewResponded 28 March 2017

Dear hziana,

Thank you for taking the time to write this review of your recent stay with us at Copthorne Orchid Hotel Penang.

We are happy to note that you have had a satisfactory stay with us, this will definitely provide great motivation to our staff.

Looking forward to welcoming you back again on your next visit to Penang.

The Management

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Reviewed 25 March 2017 via mobile

Staying at Deluxe Room 503. Facing the seaview. Large room with TV got bathtub my kids loving it. Also got FREE Wifi. Nice and clean room. Good place to stay. At 7th Floor there were restaurants, family centre, gymnasium, swimming pool and grocery shop. This is my first time here but i just love it. Lots of parking at Basement lot.

Date of stay: March 2017
Trip type: Travelled with family
1  Thank Caira C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson L, Revenue Manager at Orchid Hotel Penang, responded to this reviewResponded 27 March 2017

Dear Caira C,

Thank you for taking the time to write this review of your recent stay with us at Copthorne Orchid Hotel Penang.

We are happy to note that you had such an enjoyable stay with us, which is definitely a great motivation to our staff.

Looking forward to welcoming you back in the near future.

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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