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Reviewed 12 August 2021

We arrived from miles away hours driving told 3 different pitches to go all had people still on them so was told to jsts find a pitch.
The whole place is dirty and so nasty.
ordered drinks on the app took 1 hour 2o mins to arrive. really did not care.
The pool is a joke booking slots all full so no where to book even a week ahead of the trip. so was told we could queue before hand as they let 30 people in. However you ahve to stand outside in your swimming outfit for an hour if you actaully want to get in as they queue so long. the slide never open r the small pool as staffing so the pool is so crammed with people you ahve no choice but to stand and bop up and down you can not move. it freezing i ahd to get out the next day the kids were turn away as did not get to the queue quick enough.
The wait time in food or bar is 2 hours. it a joke horrible palce will never return

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank Theresa E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Parkdean Resorts, Guest Services / Front Office at Southview Holiday Park, responded to this reviewResponded 19 August 2021

Hi Theresa, thank you for taking some time to leave us this review regarding your stay at Southview. It's disheartening to hear about your experience whilst holidaying with us. Our guests’ feedback is invaluable to us, and we rely heavily on our guests feedback and recommendations. This helps us to continually improve and refine the park as well as the service that we provide. Please contact us further to share your specific concerns with us, so we can address these for you. We do hope to have a chance to welcome you back to one of our 67 holiday parks again in the not-too-distant future, to restore your faith in Parkdean Resorts. ^SA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021

We booked a static caravan for a week at Southview. Holiday Park. Our group consisted of 3 adults and 2 grand children. We found the caravan easily and the contact less check in was easy. Our first impressions were that the park was ok some thought had gone into landscaping to make it an attractive park and make it a suitable place to stay for families. On our first evening we went to the entertainment centre/Showbar, It was bedlam, the place was full and massive queues for the bar. As the evening progressed it was evident that tables weren't being cleaned and no sanitizing was being done, in fact it was an ideal atmosphere for Covid to flourish and I commented to my son that if we were going to catch Covid it would be in the showbar. I know restrictions have been lifted but Parkdean have a responsibity and a duty to their guests to provide a safe environment.. During the week nothing improved in the showbar. There were further disapointments the following day when I was told the fishing lake was closed due to infection, one of the main reasons for booking Southview was to have fishing on the doorstep as I have COPD so trailing to another site wasn't what I had wanted. The boathouse resteraunt was poor with over priced food and most of the menu being off this forced us to look for alternative eating choices off site. During the week I didn,t see any member of management assessing the situation reference the overcrowding in the showbar, the hygiene and the endless queues. Over the last 20 months I have manage to avoid catching Covid but unfortunately Southview got the better of me and today I tested positive for Covid along with two other members of my family. 3 generations.

Date of stay: August 2021
1  Thank ern7042
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Parkdean Resorts, Guest Services / Front Office at Southview Holiday Park, responded to this reviewResponded 19 August 2021

Hi there, thank you for your review. It's dissatisfying to hear that you did not enjoy your holiday here at Southview.

Please contact us further to share your specific concerns, so that we can address these for you.

We do hope to have a chance to welcome you back to one of our 67 holiday parks again when the time is right. ^SA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2021 via mobile

Stayed here in the tourers section for three nights on a supreme pitch. Pitch drainage was blocked, grass half dead and a large bumble nest present. Elsan point is disgusting and situated right next to someone’s pitch, and there is only one toilet block for all users which is in a poor state. Recommend pitching somewhere else.

Date of stay: July 2021
Trip type: Travelled with family
Thank ChampagneLife2010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Parkdean Resorts, Guest Services / Front Office at Southview Holiday Park, responded to this reviewResponded 19 August 2021

Hi Champagnelife2010 thank you for taking the time to leave us your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. ^SA

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Reviewed 10 August 2021

When we first arrived we worked out where our pitch was which took longer as someone was on it! After travelling back to reception to inform them we were put on the pitch next to our original one as we informed them it was free at the time. Not sure what would have been done if we hadn't made the suggestion as I don't think they looked into it.. I was also told others were waiting due to people being on their pitch. After cleaning the rubbish ect from around the pitch we set up.

I'm going to get the the point with this.
Toilets/showers weren't cleaned to a good standard. There was one toilet block for everyone?
Some Taps didn't work in toilets and showbar and some soap dispenses weren't working.

Show bar was packed! Tables not cleared and never sore anyone wiping a table.

Booked swimming but that wasn't necessary because they were going to just over pack it anyway.

I feel like they didn't meet pre covid cleaning standards but when Covid is still such a big issue this is ridiculous.

It's like it was no longer an issue and this is what is so unsafe.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank Very_Unhappy_Camper2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Parkdean Resorts, Guest Services / Front Office at Southview Holiday Park, responded to this reviewResponded 19 August 2021

Very_unhappy_camper2, thank you for taking the time to leave us feedback about your experience with us. ^SA

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Reviewed 10 August 2021 via mobile

Not normally one to leave a bad review but unfortunately going to. When we arrived we was told not to enter the caravan as the sign on the door was still red indicating that the cleaners hadn't finished but after a hour or so later we were told that they had forgotten to take then sign down! One the 1st night we tried the fish and chip shop for tea but it wasn't great! They messed the order up and had to return there to collect what they had missed out! Also its not great food despite charging a fortune! When we went to the show bar it wasn't very clean. They caravan we hired was supposed to be mid range but it was very very basic and not what you'd expected and also wasn't very clean, stunk of smoke some of the doors wouldn't close,the toilet was leaking and the seat was broken. The stay was also ruined but the noise around the caravans at night going on till the early hours of the morning consisting kids running around the caravan gone mid night,shouting and swearing by adult and car music and horns going off. I had to call security at 2am to help deal with the noise. Ideally they need patrols are the park at night so it isn't a free for all! We didn't try any other activities or places at the park as the show bar and restaurant are at opposite ends. Also we felt let down by the experience so opted to go off the park as much as possible

Date of stay: August 2021
Trip type: Travelled with family
2  Thank 741gleng
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Parkdean Resorts, Guest Services / Front Office at Southview Holiday Park, responded to this reviewResponded 19 August 2021

Hi there, thank you for taking some time to leave us this review regarding your stay at Southview. It's disheartening to hear about your experience whilst holidaying with us.

Our guests’ feedback is invaluable to us, and we rely heavily on our guest's feedback and recommendations. This helps us to continually improve and refine the park as well as the service that we provide. Please contact us further to share your specific concerns with us, so we can address these for you.

We do hope to have a chance to welcome you back to one of our 67-holiday parks again in the not-too-distant future, to restore your faith in Parkdean Resorts. ^SA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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