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Reviewed 1 October 2015

Tired rooms, plumbing problems and arachnophobia city. Even after I asked for all spiders dead and alive to be removed from windows did I notice the extended spider family clinging onto the lights. Restaurant over priced and a mediocre breakfast .

  • Stayed: September 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank DawnCh0rus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason G, Public Relations Manager at Carlton Park Hotel, responded to this reviewResponded 2 October 2015

Thank you for our feedback following your stay with us recently. Your comments have been shared with the Housekeeping team. Our food and drink prices are benchmarked against local competitors regularly and so we know that they are competitive. I hope that you will stay with us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2015

Stayed here a weekend getaway with my husband and 6 year old son.
the leisure facilities were fantastic for us, very quiet and open from early in the morning until 10 at night
Staff in the restaurant were very accommodating especially with a fussy eater of a son, who didn't like anything on the menu. They arranged to make him something to suit
Food was fantastic and not overly expensive.
Staff went out of their way to make us comfortable
We didn't stay for breakfast but did venture down in the morning to purchase a coffee - as the bar was not open we were told to help ourselves in the breakfast room to drinks free of charge.
Overall we would stay again
A lot of reviews said the hotel decor was outdated its not its supposed to look that way its they style of the hotel, do not let this put you off, its a great place to stay

  • Stayed: September 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Tammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason G, Public Relations Manager at Carlton Park Hotel, responded to this reviewResponded 2 October 2015

Thank you for your lovely comments and 5 star review. I am delighted that our staff we able to accommodate your requests and that you found so much to be to your liking. I am particularly thankful for your comments regarding our decor - nice to have someone agreeing with me on these pages! We look forward to your next stay with us!

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Reviewed 30 September 2015

We have stayed at the hotel once before and had no issues. It is a good basic hotel with a nice breakfast - however, this time a wedding was on and the next morning breakfast was chaos and the staff just couldn't cope and the lady in charge was visibly stressed. There is no air conditioning in the rooms but if you open the window it can be a bit noisy and smells of food. We stayed just the one night and it was a cheap option as we needed a hotel for an overnight stay while returning our daughter to university in Newcastle so chose the hotel as they had triple room options (one double and one single bed ensuite rooms).

  • Stayed: September 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason G, Public Relations Manager at Carlton Park Hotel, responded to this reviewResponded 2 October 2015

Thank you for taking the time to review your recent stay with us on your way north-east. We are an exceptionally busy wedding venue and breakfast can appear a little chaotic on a weekend when many guests come down to eat at the same time; however, I can assure you that it is organised chaos! We do provide fans in our bedrooms rather than air conditioning. I hope that you will visit us again when next needing accommodation in the area.

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Reviewed 27 September 2015 via mobile

Stayed here as a family this weekend and we had a very comfortable Stay. Checked in on Friday evening and soon became aware there was a ladies night on that evening and also a wedding the following night. The guy at reception was thoughtful enough to offer us a room that would be less noisy due to the functions. There was some noise on both nights but it was to be expected and didn't disturb our sleep. We used the swimming pool and jacuzzi on that evening and as many people state the changing rooms are quite small! Our son still enjoyed the pool over the weekend. We ate in the bar on Friday evening which was packed at 7pm with guests for the ladies night. However a lovely member of staff (Lora?? I believe) assured us she would find us a table which she cleared for us and helped us carry out drinks over. Food was fantastic! The mixed grill with 24oZ of locally sourced meat is a real treat! Our room was spacious and good for what we needed. Overall our stay was really pleasant and enjoyable.

























wassome noise

Stayed: September 2015, travelled with family
Thank JayRochelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason G, Public Relations Manager at Carlton Park Hotel, responded to this reviewResponded 28 September 2015

Thank you so much for your kind comments and positive review of your stay at Carlton Park Hotel. I'm delighted that you enjoyed yourselves and our facilities, including bar food and service. Please stay with us again when next visiting South Yorkshire.

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Reviewed 27 September 2015 via mobile

Bathroom smelly and dirty
Food disgusting, marg on bread and bread stale, breakfast awful and sawdust tea bags
Staff need some lessons in customer service from reception to restaurant not even basic how was your meal, can I help etc
Will not be staying here again, has gone down hill in the last few years
You cant polish a turd.....

Stayed: September 2015, travelled with friends
3  Thank gillian_scott71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason G, Public Relations Manager at Carlton Park Hotel, responded to this reviewResponded 28 September 2015

Thank you for your review left over the weekend following your recent stay with us. I'm sorry that you did not enjoy your time with us; especially as you appear to have stayed at the hotel before and enjoyed the experience. We are receptive to feedback and I would like the chance to discuss your stay in more detail. Please contact me on 01709 849955 and ask for Jason. Once again, please accept our apologies that we have fallen short of our usual high standards.

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