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Reviews (1,678)
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Reviewed 29 June 2018

Good hotel, very clean and tidy with helpful staff. sky sports in the room and a short walk to a nice pub in Donnington. The golf course was in good condition despite the lack of rain but the greens need a bit more water.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank eddiedickinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DVH-GM, General Manager at Donnington Valley Hotel, Golf & Spa, responded to this reviewResponded 3 weeks ago

Dear Eddie,

Thank you for taking the time to review your stay with us. I am pleased to hear that you found the hotel to be clean and tidy and that our staff were attentive.

Thank you for your feedback about the golf course - I will certainly pass this on to our Golf Director.

Kindest regards,


Ben Danielsen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

Our stay at this hotel was amazing! The staff were exceptional and could not do enough to assist us, which included chocolates and a lovely personal note from the manager in our room on arrival. We were so relaxed and welcomed, it was a really special stay. We had a lovely room, with a lovely view. The bathroom was lovely and big and the bath was great. The food in the restaurant was delicious, full of flavour, generous portions and the service was excellent. The bar area was very relaxing and a nice way to end the day. Although a newer hotel, it had plenty of character and felt warm and welcoming. We enjoyed our swim in the spa and again the staff were friendly and helpful. There were two tiny things we would change, the shower pressure in the separate shower may need adjusting / or just a new shower head and we would have liked a little more coffee topped up each day. As I said tiny things and I feel that with only these tiny things we would have changed, the staff did very well. We will definitely be returning and would definitely recommend a stay here.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DVH-GM, General Manager at Donnington Valley Hotel, Golf & Spa, responded to this reviewResponded 3 weeks ago

Dear Tina,

Thank you for your very kind and detailed review. I am delighted to hear that the teams at the hotel looked after you so well and that you felt the room was spacious and comfortable. Thank you also for your kind words about the food - I will certainly pass this on to our Head Chef.

I have noted your feedback and hope that during your next stay, you will find everything to be just right. Please never hesitate to speak to us if there's anything we can do to make your stay more comfortable - we want you to have the best time possible with us. We look forward to welcoming you back in the near future.

Kindest regards,


Ben Danielsen
General Manager

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Reviewed 27 June 2018

We had a wonderful stay. The room was excellent and the all of the staff were friendly and professional. The food was great from the afternoon tea to a wonderful dinner and then breakfast..yes we ate far too much we will definitely look forward to staying there again

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank gillmatthews633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DVH-GM, General Manager at Donnington Valley Hotel, Golf & Spa, responded to this reviewResponded 3 weeks ago

Dear Gill,

Thank you for the very kind feedback. I am delighted to hear that you had such a wonderful stay. We do pride ourselves on our friendly and professional staff, so am delighted that this was reflected in your experience. Thank you for your kind comments about the food - our Head Chef will be thrilled.

We look forward to welcoming you back on your next visit.

Kindest regards,


Ben Danielsen
General Manager

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Reviewed 25 June 2018

Lovely spa, good room

Only gripe was it wasn't clear when booking via Booking.com that not only is there an extra charge for pets, which I get, but you have to upgrade your room to have a pet so effectively an additional £50 for one small dog.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jlewis555459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DVH-GM, General Manager at Donnington Valley Hotel, Golf & Spa, responded to this reviewResponded 3 weeks ago

Dear Jlewis,

Thank you for your review. I am pleased to read that you enjoyed your stay with us.

I am sorry that the information regarding pets was not clearer on Booking.com. We will of course look into improving this, so thank you for bringing it to our attention.

Please always feel free to contact us with any queries ahead of your stay and we will do our best to assist you.

We look forward to welcoming you back in the near future.

Kindest regards,


Ben Danielsen
General Manager

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A TripAdvisor Member
1
Reviewed 25 June 2018

Everything was fine with service, didn't have the spa treatments but the saunas and jacuzzi was nice. Breakfast a bit naff, could do with more variety. But we didn't go hungry. Room nice. Big tv, great for world cup!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DVH-GM, General Manager at Donnington Valley Hotel, Golf & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you very much for your review. I am very pleased to hear that you enjoyed your time with us. Thank you for your comments about our breakfast offering. We always appreciate honest feedback from our guests so we can continue to make the guest experience as good as it can be.

I am pleased to hear that you liked your room and enjoyed watching the World Cup with us.

Thank you again for writing and I hope to welcome you back in the future.

Kindest regards,


Ben Danielsen
General Manager

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