I recently booked a one night stay at this hotel for myself and my family (3) in total.We booked online as the hotel looked nice and the loction was perfect as we were due to cross the channel the next morning. On arrival at the reception, we were met by a not very well mannered or helpful receptionist and an extremely dirty reception area and filthy carpets.We checked in and proceeded to the room. We used the stairs to the lift was dirty and and the aroma wasnt very pleasant either. At the room the first thing that met us was the awful smell from the bathroom of blocked drains and damp.The stains in the toilet were just down right disgusting and quite clearly not been cleaned at all.There were stains all over the carpets and the the beds were a joke. !!! Very uncomfortable, duvet was minute for a double bed the pilows were like cement bags and the the room was freezing even with the heating on.
The "RESTAURANT" is also a joke and very expensive too.We ate out locally much better choice and a nicer surroundings. We will not be staying at this hotel again and would recommend the Premier Inn just a mile up the road next to the BEEFEATER.
- Official Description (provided by the hotel):
- The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London, Paris and Brussels. ... more less
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- Also Known As:
- Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
- Folkestone Holiday Inn Express