You can forgive the dated and broken fixtures and fitting maybe... but what is not forgivable is the lack of cleanliness in the bedrooms and also the hallways and corridors. Our room - stuck in the attic despite booking one of the cottages 8 months ago, the bathroom smelt of vomit, the bath panel was hanging off, the floors on the bathroom and bedroom were so dirty my feet were black walking from the shower back to the bed.. the walls and floors of corridors throughout the hotel were stained with drink and heaven knows what else. Complaints fall on deaf ears..such a shame ... if some money was spent on updating and redecorating this would be a lovely hotel, but frankly i beleive the owners dont care - there is enough one off traffic passing through for customer satisfaction not to be a consideration for this place. Truley awful, avoid at all costs.
- Official Description (provided by the hotel):
- The Cross Keys is an 18th century traditional inn, in the pretty market town of Knutsford in Cheshire. We offer a variety of rooms, free Wi-Fi and a friendly atmosphere. Make the Cross Keys the Pub and Hotel of your choice in Knutsford. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your The Cross Keys reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.