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“Not a hotel,more a pub with rooms”
Review of The Cross Keys

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The Cross Keys
Ranked #9 of 9 Hotels in Knutsford
Reviewed 21 September 2017

When we arrived the girl behind the bar was all set to charge us £9 more per night than what we were told when booking. Luckily I had a copy of the e mail to prove the price. We were not given the room we had been allocated, but we didn't bother making a fuss about that. The room we got was clean but needs a lot of work done to modernise it. This is the first hotel we have ever stayed in that there was no cereal or fruit on offer at breakfast time. The cooked breakfast was alright, but everything needs to be smartened up a lot if they want to have a better image. The staff definitly have to smarten themselves up quite a lot. If they don't know how, I suggest they go along the street to the Rose and Crown and get a few tips from them. If we had known there was such a nice hotel so near, we would not have booked the Cross Keys.

Room Tip: Not the annex rooms--- No Wi fi
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Helenor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 162 reviews

Reviewed 20 September 2017

To find the car park is the first challenge set by this unusuall building.my first room Tv did not work same in second room.this got sorted although the reception was not great.i was told new owners had taken over 4 days ago ,they have work to do ,bar area is fine but the two rooms i visited were no were near the price asked manager could not do enough so if he is allowed to manage the this well appointed pub/hotel could realise its undoubted potential .breakfast good .

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank peter f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

Just checked out from the hotel this morning with a colleague and very very disappointed by both rooms. Travel a lot with business and this has to be one of worst rooms I have stayed in. Window sills dirty, bathroom bin moulded. The first room had no TV. Overall very poor housekeeping.

The bar area has been renovated and very clean but upstairs needs mass improvement and I would not recommend anyone to stay.

Room Tip: I would ask for the rooms outside
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  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank annettes415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

Went the watch the game (City v EFC, 1:1.. Ref had a shocker!) with a few beers planned. Perfectly acceptable spot for what we needed. Didn't eat so can't comment on the food but good service and cold beer! Been before and will repeat!

Stayed: August 2017, travelled with friends
Thank paultims0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

The Cross Keys was one of the last stops on our month long family travel through Europe. Hal made our stay both comfortable and memorable with his kindness, knowledge and above-and-beyond attitude with regards to our comfort. From check in to helping select a delicious after dinner drink, his professionalism and knowledge of everything from bourbons, local beers, and attractions in Knutsford made this stop worth navigating the trip advisor app on my phone. The food was excellent and the accommodations clean and comfortable. Cheers to Hal and the Cross Keys.

-The Elsmore Family, California

Stayed: July 2017, travelled with family
Thank h3ffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cross Keys

Address: 52 King Street, Knutsford WA16 6DT, England
Region: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #9 of 9 Hotels in Knutsford
Price Range: $155 - $161 (Based on Average Rates for a Standard Room)
Number of rooms: 13
Official Description (provided by the hotel):
The Cross Keys is an 18th century traditional inn, in the pretty market town of Knutsford in Cheshire. We offer a variety of rooms, free Wi-Fi and a friendly atmosphere. Make the Cross Keys the Pub and Hotel of your choice in Knutsford. ... more   less 
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