We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very overpriced & unfestive”

Gardener's Cottage Tea Room
Ranked #45 of 86 Restaurants in Knutsford
Certificate of Excellence
Cuisines: British
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: An exclusive dining experience in the beautiful setting of its famous award winning gardens. The former head Gardener’s Cottage, just inside the Stableyard, is the perfect location for a relaxing bite to eat. Full of cosy, cottage character you’ll have the option to be served inside or out (weather permitting) with views of the garden’s beautiful orchard and walled gardens. The Cottage uses the garden produce available right on their doorstep to create truly unique dishes. Treat yourselves in one of the most beautiful settings in Cheshire.
Reviewed 12 December 2020 via mobile

Very overpriced & unfestive afternoon tea sat in a cold & characterless lounge with few decorations & no Christmas music. Log burner was not lit on a cold damp day & we were told it was ‘just for show’! Cheap paper table cloth & crackers. Food is tasty but definitely not worth £25 per head. Staff seem uninterested and inexperienced. They could make it so much better with the quality of food they have. Nicest thing was the Chai tea!!

Date of visit: December 2020
Thank McMahonsCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TattonPark, General Manager at Gardener's Cottage Tea Room, responded to this reviewResponded 14 December 2020

I was sorry to hear you were disappointed on your visit over the weekend.

I am sure you are aware Covid 19 has impacted on all visitor attractions considerably. It is essential as a business that we follow the Government regulations and these are all available on the GOV.UK website under working safety during Coronavirus, Restaurants, pubs, bars and takeaway services. Here at Tatton Park we have worked extremely hard to ensure we are keeping our visitors and staff safe ensuring that these guidelines are adhered to whilst ensuring visitors are still able to enjoy the beautiful park and attractions

I am sorry you found the Christmas decorations and table ware not to your taste, however, we have tried to replicate the feeling in keeping with the ambience of the Gardeners Cottage hence why we always play classic FM radio in all the rooms. Unfortunately, the log burner is just for ornamental effect as we have an excellent central heating system in use.

The food is freshly prepared each day and we have had some lovely comments on the afternoon tea, therefore I am really sorry you felt it was lacking in quality. I will ensure that the Head Chef investigates fully with the team.

We do always have a supervisor on site who would have been only too happy to talk through any issues on the day and try and resolve at the time. Regarding the team I will ensure they are fully aware of how they came across on the day and how they need to conduct themselves in the future.

Stables Restaurant Manager at Tatton Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (169)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 169 reviews

Reviewed 11 December 2020

We booked a Christmas afternoon tea for our friends birthday which cost £25 per head. When we got there we asked for the vegetarian options to be put on one plate and the meat ones on another as to not cross contaminate as we had a vegetarian in our party. We was told bluntly “no we don’t do that” we were all shocked, as were the table next to us by the servers blunt rudeness. Following this we then asked again as it would have meant the vegetarian couldn’t eat anything. This time they said they will “sort somthing out.” This ended up them just bringing it all on the one plate but the veggie stuff on one side (still touching the meat) and the rest on the other (clearly they just separated the pre made food in the back). We then said this was not good enough as this food couldn’t be consumed by the vegetarian as it was all touching. They then said “we don’t understand” as if vegetarianism is not an easy concept to grasp.... we aren’t in 1985. This then turned them kicking up a fuss and finally offering a separate cheese sandwich. All served with a bad attitude. The food was dry, tasteless and not value for money. The service was shocking and this was noted by all others in the restaurant . I would advice to boycot at all costs and go elsewhere. Really ruined our friends birthday!

Date of visit: December 2020
Thank 937lloydh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TattonPark, General Manager at Gardener's Cottage Tea Room, responded to this reviewResponded 14 December 2020

Thank your for taking the time to feedback to us your recent experience at the Gardener's Cottage at Tatton Park. I was really sorry to hear you were so disappointed with the Festive Afternoon tea. We do state in the frequently asked questions on our website (www.tattonpark.gov.uk) that we are unable to cater for special dietary requirements for this special seasonal offer.

I am sorry you felt this was dealt with inappropriately I will ensure that the feedback is used during our next training session to help us improve in the future.

Once again please accept my apologies for any inconvenience caused.

- Stable Restaurant Manager, Tatton Park.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2020 via mobile

An outdoor table at the Gardeners Cottage at Tatton Park is a great option for lunch or coffee and cake, and even more so during COVID. You can ring and make a booking, to ensure that a table will be ready for you when you arrive. It’s a very pleasant setting in a sheltered courtyard area; we have visited twice this week, and really love the autumn colours. There is a choice of four or five different sandwich fillings on white or brown bread; they all come with crisps and salad. In fact choice is a good word to describe this cafe - there may not be an extensive menu, but there is a good variety of what they do offer. There is a choice of teas and five different coffee blends, and there is a range of cake options too. The scones are not only tasty, they are the largest we have seen! There are toilets opening off the courtyard , and large outdoor umbrellas over several of the tables. Our food and drinks have always come out in good time, and we have been served by competent, helpful staff. Weekends can be hectic in the park here, but on a weekday, you can treat yourself to a decent walk mainly in solitude, either before or after another treat at this wee cafe.

Date of visit: October 2020
1  Thank MichelleS948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2020

We discoved what used to be the Head Gardener's home by accident and thoroughly enjoyed our cold lunch. Generous, well made sandwiches in an unusual setting. I think they would do hot food in differnt times but for now, just cold.
Not cheap but very enjoyable in what was probably a bedroom in a previous life.

Date of visit: September 2020
Thank Stevejdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2020

Booked here as it was my birthday and in case it was raining I didn’t fancy sitting outside with a takeaway sandwich. They seemed to make a bit of a meal of the Covid restrictions compared with other eateries I’ve been too. The room was ok but a bit soulless and the menu was extremely limited....only sandwiches and cakes! Not sure why Covid means they can’t devise a more interesting menu! Service was slow and the sandwiches were fine if unremarkable. The accompanying salad was basic and we had to ask for mayonnaise . Very expensive at £8.95! The worst aspect was having to pay before we had eaten! This and the slow service put us off ordering coffee/cake so anxious not to waste any more time inside we left and had coffee and shared some cake at the take away venue.

Date of visit: October 2020
    • Value
    • Service
    • Food
2  Thank christina175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Gardener's Cottage Tea Room also viewed

 
Knutsford, Cheshire
Knutsford, Cheshire
 

Been to Gardener's Cottage Tea Room? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
US$USD
Singapore
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Singapore. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.