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Reviews (865)
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All reviews metro centre restaurant next door attached restaurant no air conditioning comfortable bed night's sleep shopping trip enjoyable stay an overnight stay newcastle metrocentre receptionist
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Reviewed 17 October 2021

We arrived Thursday 14th October for 3 nights, we arrived earlier than our check in time staff was friendly and helpful, made mine and my family stay absolutely amazing, anything we needed there was no hesitation to help us, phenomenal service throughout our stay. Got to say Emma and shauna was amazing they went above and beyond. They where friendly and you could have a proper laugh with them. They are absolutely a credit to the company.

Date of stay: October 2021
Trip type: Travelled with family
Thank Raddersuk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Roberts, General Manager at Premier Inn Newcastle (Metro Centre) hotel, responded to this reviewResponded 17 October 2021

Thanks so much for sharing your 5-Star experience with us.

The team were really pleased to read such positive feedback about Emma and Shauna, your not wrong you can have a laugh with them!

We hope to see you again soon.

James Roberts, Hotel Manager

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Reviewed 12 October 2021

Really lovely friendly hotel.very clean and tidy. staff were amazing went above and beyond to make our stay comfortable. Stored our cases in a luggage room while we went for lunch before travelling home to kent

Date of stay: October 2021
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Review collected in partnership with this hotel
Thank amandaegoss
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Roberts, General Manager at Premier Inn Newcastle (Metro Centre) hotel, responded to this reviewResponded 13 October 2021

Thank you so much for taking the time to leave us a 5-star review. We really hope to welcome you back soon to Metro Centre Premier Inn.

James Roberts, Hotel Manager

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Reviewed 11 October 2021

Generally well located. Everything you need in one spot. However the WiFi in the room is poor form anything other than emails, unless you pay extra. Staff are lovely and food and fuel are just next door.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
Thank N9588KSinfo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Roberts, General Manager at Premier Inn Newcastle (Metro Centre) hotel, responded to this reviewResponded 12 October 2021

Thank you for this review.

We really appreciate it. I’m really pleased you found the everything generally good. I’ll make sure I pass your feedback about the poor WiFi to investigate further and to help us improve out service for everyone.

James Roberts, Hotel Manager

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Reviewed 8 October 2021

This hotel restored my faith in Premier Inn hotels after the bad stay we had at Ashford North it far exceeded my expectations The staff at Newcastle were so good well done Craig (reception) the rooms were clean it was all as it should be Excellent customer service and food at Brewers Fayes next door

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank annmarriner631
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Roberts, General Manager at Premier Inn Newcastle (Metro Centre) hotel, responded to this reviewResponded 8 October 2021

Thank you so much for your 5-star review!

I’ve shared you feedback with the Craig and the rest of the team too, he was really happy he had his name mentioned.

We hope we can welcome you to Premier Inn Newcastle Metro Centre again soon”

James Roberts Hotel Manager

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Reviewed 4 October 2021

Cant fault any of the staff all very friendly and talkative expecially at the resteraunt the kids loved the soft play and our room was perfect just for us looking onto a field of horses would definitely recommend to others.

Date of stay: October 2021
Trip type: Travelled with family
Thank 310rosiem
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Roberts, General Manager at Premier Inn Newcastle (Metro Centre) hotel, responded to this reviewResponded 4 October 2021

Thank you so much for taking the time to leave an excellent rating about your stay at Premier Inn Newcastle Metro Centre.

The team really appreciated your feedback when I shared it with them. We look forward to welcoming you to Premier Inn Newcastle Metro Centre again soon.

James Roberts Hotel Manager

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