Its a shame, we have fequently used this place for our meal when visting this area, however this was the first time since the place has come under new ownership.
We were initally surprised at the prices which had taken quite a hike. OK so some restaurants are pricey, when you expect it, but we did not think for instance, that £3.50 for a side order of veg was reasonable.
We arrived early and were happy to have a drink while waiting. I noted one of the staff had a filthy apron on and hoped she would not be working in the kitchen....... i hoped wrong.
There were two young guys serving and they were very polite in service. I did expect, from the information i was given my meal would have had vegetables with it and was disappointed when i didnt get these. This was a 'special' and it turned out that veg was 'only' £2 per portion with the meal.
The food, to be fair was good, however the service left a bit to be desired. The projected ambience of the place was spoilt by the sullen and abrupt nature of the girl (with the filthy apron) who was serving (a loose defintion). Our side dish was removed before being finished, we weren't even asked if we had finished, she lacked any customer service skills and we felt she was rude. We were regaled to her loud stories and laughter while chatting with the other staff behind the bar.
The table we sat at was wobbly, this could have been fixed in minutes by owners, one of the chairs was falling apart..
Not going to waste any more time detailing more, Sorry guys you have lost regular customers and need to train your staff.
- Also Known As:
- The Filly Hotel Brockenhurst
- The Filly Inn Brockenhurst, New Forest