My friend and I arrived to a warm, friendly greeting and the apartment looked clean and tidy. Unfortunately I wish the same could have been said for the mattress's, They must have been in excess of 30 years old and my friend, who was also staying said the only time he has experienced mattress's to that standard was off the beaten track in Vietnam, The one on the double bed was heavily stained and the padding had completely worn away leaving bare springs. The bunk mattress's were the old thick plastic ones which are not manufactured now. The shower was luke warm and the internet access as advertised did not reach the apartment.
I did not think to check the mattress's when we arrived and if I had I would not have even stayed the one night. After a sleepless night I told the owner that we were going to check into a hotel as I could not sleep on the mattress or my friend on the futon and wanted a refund. She accused me of stealing a tea towel and after much ranting and making excuses only offered to refund half of the rent, so it was an extremely expensive and uncomfortable night. For the owner it was just about the money and she kept me waiting two days before she would discuss it with me. She had absolutely no concern for customer satisfaction or the fact that it was her responsibility to make sure that the apartment was fit for purpose for our arrival. Instead she just made excuses for all of the problems and said she could provide a mattress topper. Needless to say, what should have been a relaxing break was ruined by the state of the beds and the fact that I came home with an unexplained rash on my back. I would not recommend Guy's Cliffe to anyone. J.B. W. Yorkshire.
- Official Description (provided by the hotel):
- Established over 70 years, family owned and run, well equipped bright and spacious, one bedroom family holiday apartments. Ideal location in the heart of the English Riviera, close to Preston Sands, pubs, shops and all amenities, but in lovely quiet corner. Car park and garden to the rear of the house. Wi-fi interent access. All year round resort, lots of attractions, theatres, restaurants and entertainment. Lots of activities – walking, golfing, fishing, cycling, wind and kite surfing, paragliding, boating, swimming, canoeing – to name but a few. On SW coast path, ideal touring base for all of Devon, Dartmoor, Cornwall and the West Country. ... more less