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The Rutland Hotel
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Reviews (392)
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Reviewed 6 September 2017

Traditional sea-side hotel converted from town houses. So all a bit of a compromise with poky stairwells and corridors. Our room carved out of a larger room.

But when we got to the room it was good. Clean; comfortable bed; great views across Bay; shower over bath; hot water; clean bathroom; proper shower screen; tea making facilities.

Had a bit of a sense of humour failure (actually a major strop) when we discovered a rugby team were booked in. The bedlam as they gathered before a night on the town suggested their return home in the wee small hours was going to make for a very miserable night indeed. To be fair they didn't disturb us when they did arrive back (although a few arrived back during breakfast!) but I'd suggest checking who else is booked in if you are after peace and quiet.

Breakfast - ok but nothing special. Tinned mushrooms and indifferent sausages (always the test!).

We'd probably go back.

Room Tip: Great view of Douglas Bay at the front.
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank A8146DIsimonc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017

My boyfriend and I stayed in The Rutland for three nights during a recent trip to the IOM. Our ferry got in late, so we didn't arrive until after 11, but there was still someone at the desk, cheerful and happy to check us in.
There is a lift, but it is quite small so you might want to avoid this if you hate small spaces.
The room was large and comfortable. The bed was a tiny bit uncomfortable and the springs were a little noisy, but nothing that I'm not used to.
The locks on the doors took a little time to figure out. Before you leave, you need to lock your room from the inside.
The buffet breakfast was included. There were always people in the dining room, but it was never too busy.
The Rutland is around a 20-minute walk from the sea terminal, along the promenade, so I'd highly recommend it. Bus stops are just outside, so you can always jump on a bus or the Horse Tram if you don't fancy the walk!

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Rutland Hotel, responded to this reviewResponded 9 October 2017

Dear guest, may we thank you for taking the time to leave us this very kind review. We are naturally delighted to note that you enjoyed your stay with us and that The Rutland lived up to its usual high standards. We look forward to welcoming you in the future. Kind regards.

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Reviewed 11 August 2017

This hotel's core business at this time of year (August) seems to be coach tours - Shearing's, Majestik, Nova etc - so those travelling independently may be a little overwhelmed by their dining room experience with two or even three tours grouped at large circular tables and identified by different coloured paper napkins. That said, the food is excellent, with plenty of choice at the buffets provided at breakfast and for the evening meal (which, for the tour groups, have staggered timings.)

The hotel itself looks to have been built in the island's Victorian heyday, so all modern conveniences - a tiny lift for example - have been added or shoe-horned in somehow but it still means those with mobility problems will have difficulty negotiating the 9 steps between the promenade and reception. The rooms are well-appointed and look to have been fairly recently refurbished, but you can tell the age of the building by the creaks and groans from the floorboards as you walk along the narrow, confusing corridors or across the floor of your room.

Others posting on TripAdvisor have mentioned the old-fashioned door locks and the need to "push-twist-and-turn" to lock them when leaving the room. What is not mentioned is that if you don't remember to do that before going to bed, you've actually left your door open! To that, we'd add a problem we encountered with the bath. There was a small notice telling us to "Dial 0 if you want a bathmat". We didn't and I nearly came a cropper trying to get out of the bath without one. A handrail would have prevented this. Big tip: If you're going to have a bath or even just a shower, ask for a mat first.

We thought it rather ironic that the Rutland is a Sleepwell Hotel. Not sure if Sleepwell is a chain of hotels or this is a one off, but whichever, sleep well we didn't. Our mattresses had no "toppers" (that's the word, I'm told) so when you lie on the bed you can easily feel the contours of the bedsprings inside the mattress. Add to that windows which can only be opened by a couple of inches and very narrow duvets which I can guarantee will make you sweat except for those extremities which are protruding, you'll see where the irony comes from.

The staff - many with eastern European forenames on their badges - were helpful, cheerful and hardworking and this went some way to making up for shortcomings in other departments. As the Isle of Man is not part of the EU, expect them there post-Brexit too.

Room Tip: Ask for a sea view.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Goldcardholder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017

Very happy here in the Rutland Hotel. The rooms are well furnished and recently refurbished. Very comfortable, clean and daily change of towels. The staff are most efficient, including our use of the laundry service, at breakfast and the evening meals we have taken. Food is of excellent quality and help yourself buffet style. The hotel is situated, overlooking the promenade, with stunning views of the beach. Easy walking distance to local amenities including Manx electric railway, the Manx horse drawn tram and in the opposite direction, the port and shopping centre. Also close by a cinema, gaiety theatre, public gardens and other local attractions. Well worth a visit to this beautiful island.

Room Tip: Specify not over kitchen.
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank johnwP1810CF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Rutland Hotel, responded to this reviewResponded 9 October 2017

Dear guest, may we thank you for choosing the Rutland for your recent Isle of Man holiday and for taking the time to leave us this very kind review. We are delighted to note that you enjoyed your time with us and hope to welcome you back in the near future. All the best.

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Reviewed 23 July 2017

First impressions are that it is a bit "tired". A good welcome from our tour guide Jane, who proved to be excellent. Our room 305 was very good with lovely views of the bay.
The first supper was disappointing as they had obviously paid no attention to my request for Gluten free. However that was done for the following three nights. Management never made any contact

Room Tip: Room 305good sea view. Despite being by the road it did not disturb us
  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank merrycroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Rutland Hotel, responded to this reviewResponded 3 October 2017

Dear Guest, may we thank you for your review. We are surprised regarding your comment that you felt the property looked 'a bit tired' given that we maintain the external and internal areas to a high standard of appearance and guest comfort. That said, we of course appreciate and respect your feedback and also apologise if a Gluten Free meal was not immediately available on your first night dining with us. We are pleased to note that this was quickly addressed and hope that overall you enjoyed your stay. Kind regards

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