We were a table of 5, there were two other tables both for 6 people and another two tables of couples in the whole restaurant. One waitress completely on her own and one chef completely on their own. We waited half an hour for our drinks to arrive, over an hour for our starters, one of which never turned up... We then waited another hour for our mains, two steaks were barely edible as they were purely just fat and by the time we had waited for our desert to arrive we were beyond fed up. Four of the five separate tables all complained. The manager of the casino never once came over to us despite us asking multiple times, we had to chase after him. He left the poor waitress on her own to deal with the complaints and discounting of the bills. We had to also argue the discounting of the bills because they had agreed to take one of the steaks off it and then still put it on the bill. I want to emphasise that the waitress was lovely, apologetic and professional. It was not her fault she was left completely on her own to manage too many people. The management should be completely ashamed. I couldn’t have felt more sorry for her. It put a huge downer on our whole night and we left exceptionally disappointed.
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