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“Shocking”

Genting Casino Southport
Ranked #14 of 38 things to do in Southport
Certificate of Excellence
Attraction details
Reviewed 29 December 2017 via mobile

We were a table of 5, there were two other tables both for 6 people and another two tables of couples in the whole restaurant. One waitress completely on her own and one chef completely on their own. We waited half an hour for our drinks to arrive, over an hour for our starters, one of which never turned up... We then waited another hour for our mains, two steaks were barely edible as they were purely just fat and by the time we had waited for our desert to arrive we were beyond fed up. Four of the five separate tables all complained. The manager of the casino never once came over to us despite us asking multiple times, we had to chase after him. He left the poor waitress on her own to deal with the complaints and discounting of the bills. We had to also argue the discounting of the bills because they had agreed to take one of the steaks off it and then still put it on the bill. I want to emphasise that the waitress was lovely, apologetic and professional. It was not her fault she was left completely on her own to manage too many people. The management should be completely ashamed. I couldn’t have felt more sorry for her. It put a huge downer on our whole night and we left exceptionally disappointed.

1  Thank Jenna_25x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 114 reviews

Reviewed 16 December 2017 via mobile

We again had our Christmas party here on Friday 15th after doing the same in 2016 and we had a brilliant night. We had all pre ordered our meals so as soon as we had all got drinks we were shown to our table. The food and service was first class and the drinks just kept flowing. We will be returning next year. Thanks for the hospitality.

Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017 via mobile

We went last night, and can't thank (Irish) Wayne enough for being so friendly attentive and helpful, made the trip much more enjoyable and will definitely come back again. If you do an employee of the month then Wayne should be the winner!!!

Thank Joanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

We were a group of 5 female friends who had never been to a casino before so we were a little nervous but right from the start we were put at ease. The staff who signed us up were very helpful, explained the casino rules and escorted us to the bar area where we had food and a drink before heading into the gaming area. Thank goodness for Wayne (the Portuguese Irish man!!) Who taught us the rules and ensured that we had many laughs along the way, such a great guy who really made our night. Some won,some lost but we all left with a smile knowing we will return.

Thank Jenna1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

brill night out with my friends friendly staff good atmostphere lots to do good food nice cocktails best place for night out in southport would recommend to anyone

Thank 765julie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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