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“Decent accommodation but terrible service”
Review of Le Rocce Rosse

Le Rocce Rosse
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Le Rocce Rosse
Reviewed 15 August 2014

We initially planned to stay for 5 nights, but ended up leaving after the first.

The room itself was basic, but spacious and clean. However, first impressions were not good. The area was not maintained very well, with overgrowing grass, seemingly abandoned and decaying buildings, and the cleaning staff wheeling things around in a shopping trolley (not something you would expect from £120 a night).

But the staff were by far the biggest issue. As soon as you raised any problem (such as missing towels in the bedroom, or a dysfunctional card terminal), they became hostile and unpleasant.
The turning point however came when, when our dog did a poo. Having put it into a bag and into a bin, we thought nothing more of it until about 5 minutes later, when the hotel manager came screaming at us in front of the other residents, holding the bag in her hand, asking us whether we are stupid for putting the poo in a bin.

When we pointed out that screaming at a customer and calling them stupid is not good service, the manager became even more mad, screaming ‘Thank you! Thank you customer!’ before calling us something along the lines of ‘stupid German tourists’ to the other staff. We left at the earliest opportunity.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank samc1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 April 2014

We stayed on this campsite for a few days when touring Italy in our campervan. Just happened to drive past it on the way to another location and we weren't sure if it was open.
Luckily though it was just on the brink of re-opening after being taken over by Bruce the Australian-Italian.
We were only meant to stay 1 night but Bruce was such a good host that we stayed 3 nights.
Basically just a small grass area with electric hook-up but that's all you need for a campervan.
The food was very nice in the restaurant and the outdoor area overlooking the hills was stunning in the evening as the sun went down.
Bruce kept us supplied with ice cold draft Peroni and bar snacks which was very welcome after a hot day cycling in the hills around Lake Como.
There are also wooden huts to stay in which were all unoccupied when we were there as it wasn't fully open yet at the start of May.
The swimming pool was also open but we didn't try it out. Maybe next time if we make it back over there.

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2014
Google Translation

Stayed: August 2014, travelled with family
1  Thank Savina81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014
Google Translation

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 2,976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014
Google Translation

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pbrontolo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Le Rocce Rosse

Address: Via Provinciale Sud 1, 23837 Taceno, Italy
Region: Italy > Lombardy > Province of Lecco > Taceno
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Taceno
Price Range: $187 - $188 (Based on Average Rates for a Standard Room)
Number of rooms: 30
Reservation Options:
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