My boyfriend and I booked a tour through a local agency in Antigua that included the Volcán Pacaya hike in the morning and Santa Teresita Spa in the afternoon. After the hike, the Santa Teresita shuttle bus was waiting for us and took us to the spa as expected. The driver helped us check in, got us towels, and took us to the restaurant so we could buy some lunch. We didn’t get any further instructions so after we enjoyed our meals, we leisurely tried out all the pools in the thermal circuit and then relaxed on some of the chairs. This is when a polite staff member came to give us goodie bags and told us the shuttle was taking us back in ten minutes at 3:30PM. When we informed her that the tour agency told us we would be staying until 5:00PM, she quickly made sure that was able to happen. And when we asked her about the other items included in our package, she directed us to the right people. Our package included a massage so when we went to the massage area, a phone call had to be made to verify we purchased and then arrangements were made.
Overall, we are glad we visited the spa but it was not the seamless experience we were expecting. We didn’t like that we had to ask for the things we had already paid for. The staff were all very accommodating and in the end we got everything in our package.