We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (196)
Filter reviews
196 results
Traveller rating
71
83
27
9
6
Traveller type
Time of year
LanguageAll languages
71
83
27
9
6
Show reviews that mention
All reviews waffles front desk grand rapids living room area clean and quiet place nice sofa the staff were extremely friendly shopping stores special room sister hotel breakfast buffet double bed fantastic stay modern decor coffee maker other hotels seen better days
Filter
Updating list...
7 - 12 of 196 reviews
Reviewed 12 July 2018

concierge and front desk staff were friendly at all hours of the day, the lobby was updated and clean and so was my room - it was a great stay!
the breakfast buffet was a little limited but overall it was still good quality food choices.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank LUZ A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan S, General Manager at SpringHill Suites Grand Rapids North, responded to this reviewResponded 16 July 2018

Thank you for the great review, LUZ A!

We appreciate the feedback from all our guests, it allows us the opportunity to continue refocusing our services to ensure all guests leave the hotel. We hope to see you again the next time you are in Grand Rapids!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

I can't say enough about this hotel. Ryan helped our family out with my grandsons who needed a waffle fix. An unusual solution came about when when Ryan and the Hampton Inn (a sister hotel) saved the day. They also helped when I mentioned one grandson was having trouble with the heated air in the pool. They gave us another solution to that issue also. I know it helped that it was a slower night but I can't tell you how much it meant that they could be flexible. A good visit turned into a GREAT visit.
The rooms were also good with a kind of living room area we could hang out in and play games. They got us on the same floor and it was very clean. Thanks Jacole.
It was a three family get together after my fathers funeral. You saved the day and we made lasting memories.

Room tip: We were on the 2nd floor so we used the stairs. The Ice machine was quiet.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank tygram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marvin M, General Manager at SpringHill Suites Grand Rapids North, responded to this reviewResponded 2 July 2018

WOW! What a great review, tygram!

Thank you so much for sharing your experience with us. We will ensure Ryan and Jacole are recognized during our daily staff meeting! We are glad you enjoyed your time with us and we hope to see you again the next time you are in Grand Rapids

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2018 via mobile

Very nice place to stay with great staff. Very clean and very comfortable. Impressed. Without doubt will stay again. Just wish the Starbucks counter stayed open later. That is the only thing I would change.

Date of stay: May 2018
Trip type: Travelled on business
Thank AJ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan S, General Manager at SpringHill Suites Grand Rapids North, responded to this reviewResponded 6 July 2018

Thank you for taking the time to review the Springhill Suites, AJ T!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018

First impression, hotel is old and badly needs to be refurbished throughout, except for the bathroom, which apparently was remodeled recently. Only one elevator and that is very slow. Internet very slow, chair at workdesk cannot be adjusted in height and does not have wheels, so not really for business travellers like me. And then, half of the TV programs were not available; received stupid explanation from receptionist.
All in all, way too expensive for what it offers!

Date of stay: April 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dieter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan S, General Manager at SpringHill Suites Grand Rapids North, responded to this reviewResponded 6 July 2018

Thank you for taking the time to provide us with your feedback, Dieter F. We are truly sorry that your experience was anything less then perfect. We did just finish a remodel of the entire hotel both interior as well as exterior. We will look into the issue with the tv reception. Again we thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

This hotel was well situated in Grand Rapids with several things closeby.
The rooms were very clean and reasonably priced.
The staff were very nice especially Janica as she checked me in with a smile and was very nice. Definitely will stay here again.

Date of stay: April 2018
Trip type: Travelled on business
Thank bluedevils295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan S, General Manager at SpringHill Suites Grand Rapids North, responded to this reviewResponded 6 July 2018

Wow, what a great review, bluedevil295!

Thank you for taking the time to provide us with a review, we greatly appreciate it!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews