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Reviews (1,856)
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Reviewed 20 June 2018

this hotel is nice but just needs a little bit of TLC, the menu needs to be looked at and maybe just a few changes ., it is set in nice grounds and some staff tried their best to make us welcome , the pool area needs to be looked over just a little bit more , and maybe just a bit more staff training and etiquette .. all in all a comfortable stay and it served the purpose . just a little sparkle missing , which i feel sure can be put back in there . i understand how people work so hard to keep a hotel going and staffing is very hard to keep , we appreciated your kindness and hope things go well for you in the future .

Stayed: March 2018
1  Thank linda468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 21 June 2018

Dear Linda468
Thank you for your kind words of encouragement for all the team who worked so hard to ensure you had a pleasant stay. It was a pleasure to look after you during your visit to Chester and we look forward to welcoming you back again very soon.

Kind regards
Denise Ummat

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Reviewed 18 June 2018

Place was fab, food lovely and not far from the town centre. Nic was attentive and it was a pleasure to stay, will book for next year should we go to the races again. Swimming pool area clean and tidy, had a lovely ealk around the grounds too

  • Stayed: June 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 19 June 2018

Dear Karen C
We are delighted that you enjoyed your stay with us whilst visiting Chester Races and that Nic looked after you so well. I do hope that you had a successful day and look forward to welcoming you back again next year.

Kind regards
Denise Ummat
Director

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Reviewed 18 June 2018

We stayed here free, as I had an offer. Even then, it wasn't worth it. The whole place was quite tatty, the rooms were small and tired looking, the bath was of a normal size-if you are a pygmy!
The food and drink was expensive (we ate at a nice pub about a mile down the road.)
The steam room and sauna were the smallest I have ever been in and not suitable for anyone with claustrophobia!
If you are driving past it, keep going!

Room Tip: In another hotel!
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank TheOGradys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 19 June 2018

Dear OGradys

We are sorry that despite having a complimentary stay the hotel did not meet with your personal expectations.
Whilst I have noted your comments regarding the room you were allocated I would like to add that we do have a great number of guests who enjoy their time with us and who post positively about their stay and contact us directly to compliment the staff.

Regards
Denise Ummat
Director

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Reviewed 18 June 2018 via mobile

Popped over for a business meeting and had a great experience.

Both the cheese and onion sandwich and the grilled chicken were lovely, served with some of the best fries I've tasted.

Great service and I would highly recommend if in the area.

Stayed: June 2018, travelled on business
Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 19 June 2018

Dear Marc G

Thank you for dropping by a working lunch and for your kind compliments for Chef and his kitchen.
It was a pleasure to welcome you to the Molly B and we hope to welcome you back to dine with us again very soon.

Kind regards
Denise Ummat
Director

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Reviewed 18 June 2018

Lovely hotel and facilities. Nic looked after the 4 of us very well. Would recommend the hotel and look out for Nic a really lovely gentleman. All communal areas very clean and tidy, the swimming pool and spa area also.

Room Tip: over the gardens at the rear.
  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this reviewResponded 19 June 2018

Dear Elaine C
Thank you for choosing to stay with us to celebrate your birthday and it is wonderful to read that you all had such a pleasant and relaxing time. It will be my pleasure to pass your kind words of appreciation on to Nic and we look forward to welcoming you back again very soon.

Kind regards
Denise Ummat
Director

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