Frustrating. Not relaxing. They double-booked us for 2 services (massage and planet gong in the gong lounge) which means we paid for services we did not receive. They did not reimburse us. The 12-step protocol that you use to guide you through the spa did not match the signs on the wall leading to next "step" (ex: spa tub or sauna/steam room), which was confusing and frustrating. Will not return and do not recommend.