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All reviewsporto cervoshuttle servicebreakfast restaurantcosta smeraldalovely hoteloverlooking the marinasuperior roomthe hotel staffpool areaduring peak seasonbig tvroom overlooked the poolhalf boardguest relationsearly junemountain viewhotel taxi
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Reviewed 23 September 2016 via mobile

I am doing a road trip in Sardinia, and my stops only include 5 star hotels. So far this is the best one, the place is just magnificent, the little hatch club is a delight.

Amenities are perfect. Prices are rather high when it comes to drinks and all. I paid 7€ for a beer that was served in a plastic cup (I even had to go get it myself as waiters by the pool had trouble seeing I guess). A lot of them do not seem to speak English either, which is not in itself a problem. But English is not my mother tongue either, yet I make an effort.

The gym has plenty of equipment and is found in a nice setting.

Despite all the small approximations the staff has been guilty of, the place is just wonderful and very romantic. I would definitely recommend to people to go there if travelling by Costa Smeralda, and if Wallet size allows.

I did notice the scrambled eggs at breakfast were the powder kind, or the bottled ones. And I still believe this is not acceptable for a 5 star hotel. But the rest of the breakfast is true to Sofitel's standards.

Stayed: September 2016, travelled as a couple
Thank Viktor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer C, Responsabile relazioni con la clientela at Grand Hotel Poltu Quatu, responded to this reviewResponded 27 September 2016

Dear Viktor,
we would like to thank you for choosing Grand Hotel Poltu Quatu for your holidays!
We are delighted to know that you loved the place,the gym and our amenities, on the other hand we are surprised to read that many employees do not speak English, we are used to work in an International environment and we have a multilingual hotel staff at disposal to assist our guests.
We would like to inform you that we only use fresh eggs, not the powder kind, nor the bottled ones, we would have appreciated it very much if you had highlighted this during your stay so we could have better looked into the issue and prove it to you onsite.
We hope we will have the pleasure to welcoming you back soon to Poltu Quatu in order to have the chance to confirm what we just said for the breakfast.
The Management

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Reviewed 21 September 2016

Location was nice but hotel itself was not 5 star. There was no welcome drink and no water or fruit by the pool. We had a classic suite which was very expensive and above the kitchen so very noisy. Bathrooms 3 star at best. We had a nice holiday but given the price versus the quality we would not return. The breakfast was nice but we had to queue 3 days and 13 Euro for an omelette. I would rather spend my money elsewhere

  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank srb250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer C, Responsabile relazioni con la clientela at Grand Hotel Poltu Quatu, responded to this reviewResponded 18 November 2016


Dear Guest,

We thank you for choosing our hotel for your holidays and for your time spent to write a review about the Grand Hotel Poltu Quatu.

Receiving our Guests comments is very important to us in order to constantly improve the services we offer.

However, we are sorry to learn that we were not able to meet your expectations, we will surely take your suggestion into consideration, altough we would like to point you out that we do offer some amenities in room to all of our Guest and some are especially dedicated to the Guests booking our Suites, however we have well received your message and thank you again for letting us know.

We still hope to have the great pleasure to welcoming you back to the Grand Hotel Poltu Quatu again in the future and may be to have the chance to surprise you.

The Management

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Reviewed 19 September 2016 via mobile

This hotel is great and after reading a few of the reviews I was worried, but the staff are great and helpful especially Sylvia on the front desk and Mannuel by the pool, beautiful location too!
They have 3 beaches which are off site but well worth the drive, the breakfast is magnificent, like seriously the best breakfast I think I have ever had in a hotel with an amazing range of fresh foods, the restaurants in the hotel mainly serve seafood but you can get a pizza on the piazza right next to it (15 seconds walk).
Room service is a little pricey but I guess that comes with the calibre of hotel it's hardly going to be cheap of it's an expensive hotel is it?
They have me an apartment which is basically a suite with a sitting room a bedroom and and a bathroom, big terrace(covered too) two tv's with sky sports and free parking just around the corner too!
Honestly don't listen to the people that moan about room service prices, pick up water etc before you get to the hotel to avoid the bills and you will have a great stay!!!!!

Stayed: September 2016, travelled as a couple
Thank pierredomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer C, Responsabile relazioni con la clientela at Grand Hotel Poltu Quatu, responded to this reviewResponded 27 September 2016

Dear Pierredom,
we would like to thank you for choosing Grand Hotel Poltu Quatu for your holidays;
we are delighted to read that the staff and the location exceeded your expectations and we appreciated your kind opinion on our magnificent breakfast!
We hope to welcoming you back soon to Poltu Quatu!
The Management

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Reviewed 19 September 2016

Disappointed in that we booked over 9 months out and ended up with a room facing the back dirt road! The room was large and nicely laid out, but we couldn't open the window as there were cars going past to the bottom car park. It is very much a "need to be seen here" property and while it has a nice pool, it is not special. We had a 34euro pizza at the local pizza shop, that you had to reserve to get into, and it was just a pizza. Breakfast was excellent, and the location was interesting. Probably worth a look, but, drive in, walk around and move on would be just as good.

Room Tip: Clarify exactly what room you are getting. They don't all face the water or the mountains as stated.
  • Stayed: August 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer C, Responsabile relazioni con la clientela at Grand Hotel Poltu Quatu, responded to this reviewResponded 27 September 2016

Dear Susan,
we would like to thank you for choosing Grand Hotel Poltu Quatu for your holidays!
We deeply regret you did not fully appreciated your room, we do have different categories of rooms with different view, we regret it very much but we cannot accept your description of a view "on a back dirt road" as everyone coming to Poltu Quatu can confirm the care we take of the place, the Hotel and its surrounding.
Also the "Local Pizza Shop" is named from a starred International Chef which has been a great success among our Guests for the Whole summer but of course there can be an exception.
Very pleased to know that you appreciated our breakfast and the location.
It would be nice to have you back in Poltu Quatu and therefore please be sure that we would be at your disposal in assisting you with the choice of room and view.
The Management

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Reviewed 16 September 2016

Nice hotel, lovely room (very clean and spacious) with a nice balcony overlooking the mountains. The bathroom was ok but not 5 star - shower at an awkward angle over the bath and didn't drain properly so whenever you have a shower the bath starts to fill up. Not a big problem but we had a much superior bathroom in our previous 4 star hotel elsewhere.
The breakfast buffet was fantastic - huge variety and really delicious.
The pool was nice, very large, and there is a free shuttle to nearby beaches.
Staff were mostly helpful, with the exception of one man who was quite rude.
As you might expect prices are very high in this resort e.g. 8 euros for a beer so not suitable if you're on a budget.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Caroline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer C, Responsabile relazioni con la clientela at Grand Hotel Poltu Quatu, responded to this reviewResponded 20 September 2016

Dear Caroline,
we would like to thank you for choosing Grand Hotel Poltu Quatu for your holidays!
We are delighted to read that our breakfast was much appreciated, on the other hand, we surely take note of your suggestion about the bathrooms.
We try to do our best in order to exceed our guests expectations; for this reason we need to be informed straight away for any issue occurring during the stay in order to sort out any inconvenience that might arise.
Overall, we hope you enjoyed your stay and we hope to welcoming you back soon to Poltu Quatu!
The Management

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