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“Poor customer service”

Caprice Pizzeria Ristorante
Ranked #16 of 142 Restaurants in Bardolino
Certificate of Excellence
Price range: US$12 - US$29
Cuisines: Italian, Pizza
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 3 weeks ago

We were recommended this restaurant by our tour company and had been before in previous years,was always good,however this time we went with family,the restaurant was half empty and we asked for a table for 6 people,we were astonished to be greeted with a very firm NO! You can only have a 4 or a 2, however there were 2 empty tables next to each other which could easily seat 6 or even 8 people,they refused quite rudely,so needless to say we took our custom elsewhere,to a very busy full restaurant opposite,La Lanterna,which although they were full accommodated us no problem within 5mins, and gave us a complimentary glass of prosecco while we waited, nothing was too much trouble,both the food and customer service were excellent, needless to say we ate there several times during our 2week stay.Caprice could learn a lot from them and we won't ever be going there again to be treated like that, shame on you !!!

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Thank couple05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 325 reviews

Reviewed 4 June 2018 via mobile

With being an English speaker no problem ordering food here with great customer service. Attended restaurant on hearing it has been in making pizzas the longest in the Bardalino area and was well worth the visit :) two coffees and two pizza 30 euros so not harah on the pocket either :D

Thank Kaz7345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

We went to this restaurant on the last night of our weeks stay in Bardolino, on the recommendation of our rep. The whole experience was wonderful, from the attentive staff, to the wonderful food, to the wonderful ambience of the night. My mixed sea food spaghetti, was the best tasting meal of the week for me, the pizza was also as expected excellent. Followed by Tiramisu with espresso coffees, lots of house red. Absolutely fabulous, not only the best meal of the week, but the most reasonable as well. Could not fault this restaurant.

1  Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018

Renovated, very clean restaurant (esp. toilets, not always to be the case in Italy ...). Courteous waiters. Recommended by Locals

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1  Thank BerlinScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017

We used this restaurant as Thomsons recommended it and give a 10% discount voucher. The menu is quite good, the restaurant is clean and modern. The food when it eventually arrived was tasty. However the wait was ridiculous- by the time it arrived we were ready to eat the napkins!! This was unfortunately not a one off as we did try again but had a similar long long wait. Other customers walked out because the wait was so long.

Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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