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9 - 14 of 629 reviews
Reviewed 8 July 2018

We stayed one night at this hotel, we were looking for a pool to escape from the heat. Gabriele on Reception was very helpful and professional and provided excellent service. Perfect service from all other staff, from housekeeping to breakfast room. Air conditioning was a little loud, but didn't disturb us. Room spotless, (superior room). Breakfast good. Pool area wonderful. We'll definitely go back.

Room Tip: Rooms on the 1st floor are new
  • Stayed: July 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank rachelflorence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlfirst, Direttore at Hotel First, responded to this reviewResponded 22 July 2018

Dear Customer,
thanks for your review. We are happy that you enjoyed your stay with us.
We are waiting for you for a new stay in this area.
Thank you very much!
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018 via mobile

This hotel is ideal for short trips visiting Tuscany the staff are excellent especially Elenora at the front desk who couldn't be more helpful also Elenenor and Enzo in the restaurant they really go out there way to help in making your stay special

Stayed: June 2018, travelled as a couple
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlfirst, Direttore at Hotel First, responded to this reviewResponded 22 July 2018

Dear Customer,
thanks for your review.
We are happy that you enjoyed your stay with us.
It was a pleasure to spend this stay with you and we hope to see you again soon.
Thank you very much for all.
Kind regards

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Reviewed 9 June 2018 via mobile

We stayed for 2 nights at the hotel.
The staff at the reception are kind and helpful. The room was clean nut old and you could see cracks on the walls & ceiling!
The breakfast was not bad.
There is a big supermarket nearby.
The important point is that it is really far from the city and considering the timetable of the trains, it takes you time and expense to get to florence. So if you pay a visit as a tourist, I fo not really recommend this hotel since you waste time and miss the atmosphere of Florence at night. It’s only good for business meetings.
Also, to my surprise the rooms do not have a safe which was really disappointing!!!!!

Stayed: June 2018, travelled as a couple
Thank Ronak1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlfirst, Direttore at Hotel First, responded to this reviewResponded 26 June 2018

Good morning,

Thank you for your review. Your opinion is very important to us!
If you love chaos and proximity to the center, I confirm that Hotel First is not suitable for you but it is recommended for those traveling on the highway as a base for sightseeing and business trips. The safe for all our customers is at the reception. Hope to see her again soon.
Best regards

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Reviewed 19 May 2018

As a guest this was my 2nd or 3rd time to sleep in Hotel First, but unfortunately I think it is also the last.Rooms are not soundproof AT ALL.Me and my family had problems with noisy and drunk teenagers, and receptionist couldn't calm them with phone calls nor with personal requests at the doors of their room.It all started around 22hrs.Only after my third visit to the reception, I demanded to change the rooms and the floor, which was done.So, we had to pack our baggage at midnight and to leave our rooms in pijamas.
Also, WI-FI is very bad on the 1st and 2nd floor, rooms must be cleaner, breakfast is average but with good machine-made cappuccino.Location of the hotel is ok.
My suggestion is, if you must stay in this property, ask for ground floor rooms.The hotel looks like it needs a serious renewal.

  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Zlatan_Sabic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlfirst, Direttore at Hotel First, responded to this reviewResponded 26 June 2018

Good morning,

We're sorry to read your review. We hope that the staff has been helpful in solving the problem.
In these days we have improved the Wi-Fi line in all floors. We hope to be able to host you again in a Superior room in a quiet part of the hotel. Thank you so much and excuse us again. Best regards

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Reviewed 28 September 2017

They were unwilling to help change the date of the reservation after we realized we had booked the wrong date. Hotel.com does not state that the reservation was unchangeable but the hotel would not work with them or us to move our date up a day. I can not state the quality of the hotel.

Stayed: September 2017, travelled as a couple
Thank Treasure M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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