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1 - 6 of 288 reviews
Reviewed 19 May 2022

I stayed one night on a business trip, the location is very pleasnt and the staff was very helpful and supportive. Special thanks to Ms. Livia who supported me for the transfers as the time was very thight.

Date of stay: May 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Carla F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2018

The hotel’s staff were extremely helpful, they went out of their way to help us all the time, breakfast is very good, location is great between Naples and Rome. A visit to the Abbazia di Montecassino is a must. Thank you again

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Matowisa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2018

Stayed here in the off-season with a group of 40+ Canadians visiting battlefields of the Second World War. This hotel is showing its age in terms of facilities, but is unmatched in the quality of its service. Any issue raised was immediately addressed and if a solution was not available a work-around was provided. As an example, on our last night in Italy we had attended and reception in Rome and thought we would not return in time for our already-paid-for dinner. After a phone call from the bus as we drove back to Cassino, the hotel arranged a simple supper for our group on arrival, despite it being about 15 minutes after the usual dinner hours had ended. The quality of the service and the relatively competitive pricing make up for the lower quality public spaces, wifi and rooms.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank Stemvik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2018 via mobile

Stayed here for a week while attending a sporting event in the area. Whilst the location is good the hotel did not live anywhere near to expectations for a so called 4 star property.

The hotel is extremely tired in all areas of the property. The common areas are very hot and uncomfortable to sit around. There is a lounge area but during the day it is unusable due to the very poor air conditioning systems. This issue extends to the restaurant area.

Going up to the rooms the hall and stairway carpet is almost black with dirt and grime and looks like it hasn't been vacuumed in a very long time.

The room itself is bright and was clean however that's where the good points end. The air conditioning basically is way too small for the size of room. The 2 first nights I just couldn't sleep and was forced to buy a fan which I used for the remainder of the stay.

I wanted to check out and move hotels but the area was fully booked at the time and so reluctantly I had to stay.

The property seems to be used for bus tours and the place was full with several large coaches every night which takes over the restaurant and the property becomes very noisy.

Safe to say I can't recommend this property and I won't be back and will use one of the other hotel properties in the area.

Date of stay: July 2018
Trip type: Travelled with friends
Thank PoseidonMkVI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPalaceF, Direttore at Forum Palace Hotel & Experience Spa, responded to this reviewResponded 29 July 2018

Dear Client,
thanks for all your suggestions. It seems though, that your opinion is a bit too harsh on us. You happened to be in a very busy period which is the normality in summer time, also in all other properties in the area. Our property is known for its decour and cleaness.
In the period of your stay, we've had some problems with the air-conditioning system but only in the restaurant. All the common areas were conditioned and our system being centralised, keeps an average temperature of the whole building which is never extreme, but neither as you say 'very poor'. Unfortunately, your complaint arrived to the managment only at your check-out and that's why all we could do was to discharge you two nights off your stay bill. If we had known earlier, we could have done something and turn your stay into a happy one.
Best Regards
The Managment

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Reviewed 25 May 2018

Very Clean and comfortable room, large bathroom with walk in shower. Good breakfast and excellent evening meals. The staff could not have been more helpful during our stay. This hotel is not luxury but it is value for money.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Lynn C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPalaceF, Proprietario at Forum Palace Hotel & Experience Spa, responded to this reviewResponded 13 July 2018
Google Translation

Grazie per la vostra recensione apprezziamo molto il vostro aiuto a migliorarci.
La Direzione

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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