I was excited to stay at this hotel again after my phenomenal experience staying here in August 2022. However, my hopes were quickly dashed upon arrival. I had booked this reservation when the hotel opened reservations in 2023, wanting to ensure that I booked the same room as last in 2022. Immediately upon booking the hotel, I emailed them asking them to ensure that I got the same room as last time, even providing the room number. Fast forward to June 2024 when I check-in, and I'm shoved into a tiny little room on the top floor, nowhere near where I asked for. No accommodations were made. Then, fast forward to check out several days later, and the disaster continued. We were leaving really early in the morning and were assured staff would be available to bring down our luggage. We called the front desk multiple times with no response, so we had to bring our own bags down haphazardly in a five-star hotel that was not easy to navigate. Upon arriving in the lobby, we found the porter who assisted us the last five feet to our car and then found out why the front desk phone had not been answered. The front desk agent was drunk at 5:30 am. The front desk agent then proceeded to take 15 minutes to run my credit card, making mistakes multiple times and louding accusing me of not having enough money to pay my bill, when in fact it was user error with the machine. Thanks to this agent all of my primary credit cards were locked and had to use credit cards that charged me excessive international transaction fees for the remainder of my time in Europe until my bank in the US opened. I will never stay at this hotel again!

Long overdue review, but this hotel made such a lasting impression on us I had to leave one. We visited Sept 2023 and from the moment we arrived in Naples and our hotel-arranged driver picked us up to the moment we left the hotel it was a near perfect experience.

Le Sirenuse is a literal dream with immaculate vibes and some of the best views of Positano from almost every angle. We tried each of the restaurants and were not let down once, and the complimentary sunset cruise with wine and local snacks was the cherry on top.

The only recommendation I would make is to spend the extra money on a room with a view. We booked the most reasonable courtyard room and there was no view whatsoever, but luckily the vibe of the room was still great and the service at the hotel made up for it. The second day of our trip the AC went out and while we were walking around the property a bit frustrated that it was being repaired when we wanted to rest, a hotel employee we had not yet even met found us in a random section, greeted us by name and offered us complimentary beverages until the issue was resolved. THAT is five star service.

We can’t wait to return and will only book Le Sirenuse when visiting Positano in the future.