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Venture39493284078

amazing

Review of Hotel Eden Roc
5.0 of 5 bubblesReviewed 10 Aug 2024
the most amazing staff i had ever met i’ve visited so many countries but a staff like eden roc i had never seen. especially pascal one of the most amazing receptionist he was always there to help us and he always had a smile on his face 24/7. this clearly shows that pascal truly loves and respects his work. another recognition for the other staff members is tony, pietro. overall all of the staff members were truly sweet and welcoming definitely would recommend people to stay in eden roc positano!
Date of stay: July 2024
Trip type: Travelled with family
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Raffaele Casola, Owner at Hotel Eden Roc, responded to this review
Responded 5 weeks ago
Dear Venture39493284078, thank you immensely for being our excellent Guest during your recent trip in Positano. I want to sincerely thank you for sharing a beautiful review with many other travelers and for mentioning the kind attitude of my staff. Pascal remains an example and a guide for our youngest workers, who have the chance to learn a lot. I thank him and the whole staff for being exceptional actors of my dream at the Eden Roc Positano. We hope to have the honor to welcome you back for another time soon.
My most sincere and best regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,082)
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Reviewed 10 August 2024

the most amazing staff ever they are so sweet and kind and always there to help you. all the staff are very generous especially pascal has been so sweet and very helpful. the hotel has one of the most fluffiest pillows and the location is great.

Date of stay: August 2024
Trip type: Travelled with family
Thank Dhouha A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffaele Casola, Owner at Hotel Eden Roc, responded to this reviewResponded 10 August 2024

Ciao 774dhouhaa, we couldn't have hoped for better people to take care of. Thank you so much for visiting the Eden Roc Positano and for leaving a beautiful review of your stay. I know I'm very lucky having Pascal in my team, since he was just born for being friendly, professional and kind towards people. I thank him for putting his great personality in every single gesture and smile. I hope to welcome you back to Positano very soon.
Best regards

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Reviewed 9 August 2024

The staff is very friendly and amazing the hotel is very clean the food is very delicious and the view is very beautiful we would definitely recommend this hotel to all tourists who come and visit positano. They will enjoy it very much and hope to come again soon

Date of stay: August 2024
Trip type: Travelled with family
Thank Connector06063016995
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffaele Casola, Owner at Hotel Eden Roc, responded to this reviewResponded 10 August 2024

Dear Connectore06063016995, while thanking you for supporting our hard work with a super positive review, we also want to let you know that we have enjoyed every minute of the time you spent in the property. Our intent is absolutely to share the beauty of our land and our deep love for what we do with our Guest. I could not imagine myself doing anything different than welcoming people coming from all over the world, extending them the best care and the greatest service. I cannot wait for the day of your return to the Hotel Eden Roc in Positano.
My warmest regards

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Reviewed 8 August 2024

This was our first time to Positano and initially thought about booking a B&B. However, we fell in love with the pictures of this hotel so booked it. It looked just as good in real life as in the pics. We were greeted by Simone, who took us to our room and showed us around. He was very friendly. Hotel staff gave us good information on how to best get around Positano. If you are looking for a great hotel in Positano, this one is worth the price.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Thank Dustin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffaele Casola, Owner at Hotel Eden Roc, responded to this reviewResponded 10 August 2024

Ciao Q2851MRdustinh, thank you so much for reserving your stay in Positano at the Hotel Eden Roc. I'm so happy that you have enjoyed your time this much to leave a top-valued review on this huge platform of expert travelers. Your high rating means sincerely a lot to us and I want to thank Simone for being a perfect representative of ours during check-in time. We hope you will consider a return to the magical Positano in a next future and we wish you a lot of luck, as well, at the same time.
With gratitude

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Reviewed 6 August 2024

Amazing staff here, pascal treated us very well! Highly recommend! Staff is very accommodating. My favorite place in Positano. I am excited to stay here in the future. The rooms are very comfortable and everyone friendly! It is very close to everything in Positano.

Date of stay: August 2024
Trip type: Travelled with friends
Thank Neal M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffaele Casola, Owner at Hotel Eden Roc, responded to this reviewResponded 10 August 2024

Dear nealm767, please, et me thank you for being Guest at the Eden Roc Positano and for giving us the valuable opportunity to share our love for this property with you. Thank you for mentioning the convenience of the location, as well as the comfort of our rooms and the excellent care we reserve to our Guests. I thank Pascal and the whole staff for extending such a careful service, which is the great combination of kind personalities and our family style model of hospitality we take inspiration from. We all look forward to the day of your return to Positano and we wish you all the best on your life.
My best regards


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Reviewed 31 July 2024

Paschal was wonderful at the front desk. He was so accommodating and we enjoyed every bit of the experience at EDEN ROCK! we will return again.We loved 🥰 the pool and the restaurants. We loved all of the service at breakfast. We love the TV that had the mirror. and most of all this hotel had an amazing view.

Date of stay: July 2024
Trip type: Travelled with family
Thank Erica C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffaele Casola, Owner at Hotel Eden Roc, responded to this reviewResponded 3 August 2024

Ciao Q2805THericac, I thank you so much for sharing a top-rated valuation of the stay at the Eden Roc Hotel. I'm very happy that you had the opportunity to make beautiful memories while in Positano and I thank Pascal for being a super host with a great personality, always. Hopefully, we will have the pleasure of a second time together.
My best regards

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